Put the equipment being returned into its original box, and place . Before you send anything back, be sure to take photos. What Happens if Comcast Xfinity *Loses* Your Equipment. If you need to return or exchange Xfinity Cameras, please see these instructions. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. Comcast Xfinity gives you 10 days to return your equipment, so you have to act fast. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. This seems simple enough, except the fee is high, per piece of equipment - about $110 per item. Frequently companies like Comcast will still lose your equipment and try to charge you, even if you did everything right. And don't forget to get a receipt from UPS! You don't even need an appointment for this! There are two ways to do that actually. At FairShake we can help with bogus equipment fees and make sure you dont pay what you dont owe. You can always reach out to them if you have tracking information that confirms it was received in order to get that confirmation letter. It is better to be safe than sorry. Alternatively you can drop it off and use any box you want. equipment. Keep the top portion of the label with the tracking number included, as this will be your receipt. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. Be sure to get a tracking number on your receipt with this option so that you know where your equipment is at all times. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. If you've selected UPS Prepaid Shipping: Return to the Device Management Center. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby, to return your equipment by hand. After you return your equipment, it will be immediately removed from your account. Please allow up to two weeks for the return to be reflected on your account. At FairShake we show you how to avoid them, and what to do if you are charged. Choose a reason for return and press Continue. Click Print Shipping Label to print the label for your package. Second, you can also go to any local UPS store and ask them to send it back to us. To initiate a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form. Comcast Xfinity gives you. You nailed it! And if you dont pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. Even if youve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password. I cant say enough good about this company! . Depending on your account and plan you might need to return: Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. Document Your Comcast Xfinity Equipment Condition, Before you send anything back, be sure to. They got more done in a few weeks than I did in over two years. so that you can confirm you did everything the right way. It's not right what Big Business can get away with if we let them. How do I return my equipment back to Xfinity? Our team at the Xfinity Store will provide you with a receipt confirming your return details. And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. and follow all on-screen instructions for the device you have with your account. If you don't see your device, simply follow the return options below. When you are ready to return your equipment, you have to: With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). If you've selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. People need to know someone is out there to help! Get the most out of Xfinity from Comcast by signing in to your account. For help moving, just tell us a bit about your move at xfinity.com/moving and we'll take care of the rest so you can move in about a minute. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or dropthe package off anywhere that UPS shipments are accepted. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby Xfinity store to return your equipment by hand. If you do this make sure you get a receipt so that you can confirm you did everything the right way. Let me know if you have any additional questions, or you need me to look up some stores in your area for you! Understand Xfinity Early Termination Fees, Comcast Xfinity: Renting vs. Buying Your Router, Modem, or Gateway. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have upgraded my internet modem and need to return the old one but I can't seem to get a shipping label. Depending on your account and plan you might need to return: How Long Xfinity Gives You to Return Equipment, You dont have long. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Here's the detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window, So I can just walk in ups store and give it to them I won't need a label when I drop it off. Be sure to. Select a return option, follow the listed instructions, and press Confirm. Our team at the Xfinity Store will provide you with a receipt confirming your return details. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Comcast Xfinity Equipment Return Fees, Closing a Comcast Xfinity account or making changes to an existing plan usually requires sending equipment back and forth. If you don't return the equipment you get charged for it. This seems simple enough, except the fee is high, per piece of equipment about $110 per item. Learn more about thelimited warranty for Xfinity xFi Pods. You need to make sure you return the right equipment. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We have an agreement with them and they will ship it back to us for free for you! Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. FairShake can help. Put the equipment being returned into its original box. Drop off your equipment at any Xfinity Store or Comcast Service Center. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. Customers have learned the hard . You are upgrading your plan or downgrading your plan and need new equipment, You are moving and need new equipment at your new location, Your equipment is faulty and needs to be replaced. This seems simple enough, except the fee is high, Check the corresponding boxes for the equipment you are returning based on what is associated with your account, Choose the reason for your return, and which return option you want: in person or by mail, With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). Alternatively you can drop it off and use any box you want. This way is going to keep you from even needing a return label. If this country worked with the sincerity and expertise of FairShake we would be in great shape! to return your equipment, so you have to act fast. Select a return option, follow the listed instructions and press Confirm. Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. Should you need to return your rented equipment, there are four ways to do so (all free of charge): Initiate your return online and send your equipment back with a prepaid UPS shipping label, Visit us at an Xfinity Store or Comcast Service Center. Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Drop off your equipment at any Xfinity Store or Comcast Service Center. If you have any other questions, let me know! After you return your equipment, it will be immediately removed from your account. If you do this make sure you. Customers have learned the hard way that each piece of equipment is charged separately, so accounts might end up with a few hundred or even a few thousands dollars in bogus equipment return fees. Take your complaint beyond customer service and get a real resolution. You dont have long. Older Pods can't be exchanged for the new model (2nd Generation). Note: Once the company receives your equipment they will send you a confirmation letter. This can often be the source of complaints, lost equipment, and. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. If you dont return the equipment you get charged for it. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. Thank you FairShake for representing the little people screwed over by corporations. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. Is Xfinity wrongly charging you an equipment return fee? This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. If you dont return the equipment you get charged for it. One, you can take it to your local store and drop it off there. Click Print Shipping Label to print the label for your package. Keep the top portion of the label with the tracking number included, as this will be your receipt. Here's the detailed steps to direct message us: Click "Sign In" if necessary. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label for your package order to started., lost equipment, it will be your receipt, follow the return options below an for! Of all sides of the label tracking number included, as this will be your receipt press.! 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