The retailer who finds a way around stockouts . They voided the automatic subscription bill (39) from the delayed cancellation. Some customer service definitions can be broader. 29 customer service phrases. I was amazed. You can unsubscribe at any time. Quality customer service can help your business attract and retain business, customers, decrease employee turnover, and increase your earnings. Create a free listing and get contacted by interested tenants within 24 hours. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Find out how we combat fake reviews. It was resolved quickly and smoothly So greatful! How do I pay for a subscription? If your password has been abused, you should immediately request to change your password and lock your account via [emailprotected]. The most popular cities on Rentola. They have been unable to resolve the issue. They voided the automatic subscription bill (39) from the delayed cancellation. Email. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. The subscription can be terminated with immediate notice until the end of the current period. Almost three in five consumers believe that great customer service is a core driver of brand loyalty. Find rental - free. I went on Rentola for affordable renting, the key word there being affordable. Rentola was great at helping me with my problem. Should you need any help, feel free to get in touch with our customer service. Then you've come to the right place. I finally was able to unsubscribe however I email support 2 more times asking for a refund since I did not want to keep using the service. Rentola.com.au. You can also use our smart filtering options to find your new dream home. Moving out for the first time? 1. Respond promptly. In the Real Estate Rental Agency category. If you request Rentola to manually or automatically create content when copying from a website or other digital media, it is emphasized that you must obtain all necessary third party consent / licenses before Rentola is requested to automatically download the content. Best regardRentola.ie. Always welcome customers with a smile and a respectful demeanour. 2. The website, ads and content as well as subscription services have been made available to you by RENTOLA COM APS, Kongens Nytorv 17, 2, 1050 Kobenhavn K. You can create a home search agent, home ads or a subscription at Rentola. Do you agree with Rentola.com - Making property search smarter's 4-star rating? Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie, They were so helpful with problems with the payment. Find rental home in Dublin. Hi Jenina,Thank you very much for your review. Including reasonable costs for advisors that Rentola may incur as a result of content created on Rentolas portal may prove to infringe the rights of third parties or otherwise violate the law. Were sorry you arent satisfied with our service. Search. . About. Have a great day!Best regards Rentola. Don't miss out, add your house, apartment or room today. Should you need any help, feel free to get in touch with our customer service. I cancelled my subscription so they gave me a free week. any help, feel free to get in touch with our customer service. Use the search box at the top, enter the area you want to live in, and tap Search. Companies can ask for reviews via automatic invitations. Here are 12 real-life examples of good customer service you can try today. Use the search box at the top, enter the area you want to live in, and tap Search. We do the work for you - while you can relax. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. In the Real Estate Rental Agency category. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Some of our features may show your content through other sources for home seekers. Reply from Rentola.com - Making property search smarter, Hi Thom,Thanks for your review. Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's . The Representative Nina, that attended to me, was so swift and clear in her response. +104,211 rental homes Price comparison 10.00-16.00 customer support. Besides having a lot of offers, when I had a problem with the site, they were quick to help, answering in less than a day. any help, feel free to get in touch with our customer service. . Find rental - free. Then you've come to the right place. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Check out what 213 people have written so far, and share your own experience. Great customer service. Apartments and houses for rent. You can close your Rentola account at any time without further notice. We have requested your contact details so we can get in touch with you. What an absolute rip off!!! Date of experience: October 18 . Rentola.com - Making property search smarter Reviews 306 Excellent. Do you agree with Rentola.ca - Making property search smarter's 4-star rating? So I am happy, Hi Shafeena,Thank you very much for your review. If a court finds any of these conditions invalid, the remaining conditions will still apply. With an account at Rentola, you will have access to over 484,477 vacant rental apartments all over the country, as well as contact information for all landlords. and thus deliver the best possible service for you. Hi Michael,Thank you very much for your review. part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT . I wanted to cancel sub and delete my account on rentola because of the reviews saying it is a scam. 3 days ago. We are an multi-international team located on several continents around the globe, dedicated to helping both tenants and landlords find the perfect match. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Rentola makes use of this right to store and display your ads as well as for marketing purposes on our own pages and in our network which includes the social media platforms mentioned above. Should you need any help, feel free to get in touch with our customer service. Greet the customer warmly. 492,834 available rentals. Most retailers see this direct interaction as a. Rentola is entitled to remove content from its portal without notice if we deem it necessary to terminate, infringe, and care for any third party, or to comply with any law whatsoever. Customer service affects your brand image and loyalty potential. With an account at Rentola, you will have access to over 479,597 vacant rental apartments all over the country, as well as contact information for all landlords. Thank you! Com or rentola.ie they debited twice my card whilst I asked them to stop their useless services above all not free ( contrary to the others) and because I mishandled duplicating 2 existing accounts . Updated. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. You should keep this in mind! Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Should you need any help, feel free to get in touch with our customer service. Are you looking for your new rental property? Also do not use this its an absolute scam youre not able to unsubscribe or get through to the customer service. Our vision is to help simplify the process for landlords and tenants to connect - aiding in kick starting and guiding the first phase of the rental experience. Are you looking for your new rental property? Search. But she replied me within minutes and provided me with screenshots and a deletion of the account. You understand that the agreement is not subject to exclusive jurisdiction in the local courts. Were sorry you arent satisfied with our service. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Contact Us. It goes against our guidelines to offer incentives for reviews. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Rentola.ie - Making property search smarter. You pay by registering your payment card on our website. in order to display a list of homes fitting accurately with your research criteria. Rentola is a recommendable site for rental searches to those in need. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Email. Recently I had signed up for a premium subscription package which I could not afford. I was served by Naomi who efficiently and promptly processed my refund. We will not refund any amounts paid unless there is a technical error. Looking forward to your cooperation. I contacted the support and they say that they are just following policies of the company even when I showed the emails and confirmations I got from them. Attendiamo con ansia la vostra collaborazione. If you are moving to a building managed by another property manager partnered with RentMoola, you can Add Your Property again with the new address and begin making online payments to your new property. . When creating a user and making a purchase, the purchased product is put into service. Copyright 2023 Rentola.co.uk, part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT: DK43137816 |. If you need to get in touch with customer service, open rentola.co.uk, on each page of rentola.co.uk, a customer service channel button such as Contact Customer Service is set, and you can jump to the page for online communication with Rentola customer service by clicking this button. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Tips for avoiding housing fraud and scam ads. Are you looking for your new rental property? Use any robot, search robots, scrapers or other automated means to access Rentolas content and collect content for any purpose without our express consent. As a user on Rentola or as a subscriber to Rentola you agree to our terms and conditions. Find rental home in . Your card information is secure and is not stored anywhere on our site. Here are 8 tips for writing great reviews. Are you looking for your new rental property? I couldn't cancel the subscription in time of my trial, but the customer service team made the bill void for me so I was very please, and also is a very good service. 2023 Trustpilot, Inc. All rights reserved. "Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity." - Leon Gorman "The best form of customer service is self service. !I dont notice it at first and now payed more than 200, I feel tricked and disgusted! You will not receive an email notifying you of the charge. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Search. Share. Service that provides a connected experience. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Create a free listing and get contacted by interested tenants within 24 hours. Then you've come to the right place. Usage of the website is primarily reserved for non EU citizens. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Acting on customer feedback: When a customer support agent acts on the feedback they've received, it shows them that their opinion mattered. By purchasing Rentola's services, you have a 14-day right of cancellation if the purchased product is not used. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. I signed up to the site with the intention of using it for a month to look for a new place to live but hadn't realised I hadn't unclicked renewal subscription and was charged every month. We are a rental home search engine. Ranging from frontline agents and tech support reps to those in managerial customer service positions. Answering both general/specific customer questions about the company's products . Included are data, text and images. Rentola.com - Making property search smarter, Read 1 more review about Rentola.com - Making property search smarter. . They are not making pictures as mandatory on the website but then reject approval saying there are no pictures. This agreement is governed by local laws. I recently subscribed to rentola and forgot to unsubscribe and ended up getting charged. We are doing our best to improve the customer experience and your opinion is quite valuable to us.We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie. Expand your search and see available rentals in popular cities. +5,426 rental homes Price comparison 10.00-16.00 customer support. Here are 8 tips for writing great reviews. Looking forward to your cooperation. Customer Care vs. Unreasonably burden our servers and IT infrastructure or interfere with the operation of Rentola. Update: There was some kind of delay with the cancellation but after a few days, Rentola confirmed that it was cancelled and made an exception to help me. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. 4. I am desperate. Reply from Rentola.com - Making property search smarter. Filter your search by city, rent, home type etc. Finally Nina helped me, Hello Fatima, Thank you for taking the time to write us your feedback. So I have no idea why Im paying 1 for a 7 day trial that apparently turns into 39. I reached out to the customer service team and requested them for a refund. SCAM SCAM SCAM!! Ive emailed your services 3 times already and no one has got back to me. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com, I subscribed to rentola but my username and password didn't work I couldn't log in or use the plataform. He has autism I don't drive I need him to be in big school next term. At Rentola, we facilitate the contact . If you ask me. We encourage you to write to us via mail [emailprotected] if you experience any problems or see offensive content for us to ensure the high housing-ad quality on our website. Customer support falls under the customer service umbrella yet prioritizes customers who have trouble or require assistance with a product or service they purchased. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.com. About; Terms and conditions; Blog; Buy Premium Profile; . Answering questions about a company's products or services. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.ie, part of RENTOLA IRELAND APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137832 | VAT: DK43137832 |, Help: Get answers for your questions here. Violate any laws, including the Consumer Contracts Act, the Purchase Act, the Contract Act and the Marketing Act. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. We are glad to hear that you are satisfied with the service that Adis has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.ie, Yoi have been trying to take 39 from my account despite me canceling my subscription?This is numerous attempt on my account, thankfully, no money in the account.Please desist from trying to debit meI'm done with you scammers, Hello Abiodun, Thank you for taking the time to write us your feedback. If there is a technical error, the documentation hereof must be provided by the subscriber. 27,321 available rentals. I found the experience to be very seamless. Ring me on 0838334790 jamie, Hello Jamie,Thank you for your review.You can check for available properties on our website by searching within your preferred area.You can also create a SearchAgent that will notify you by email when new properties become available in that area. Rentola does not review the content you create to ensure that it does not infringe on the rights of third parties or its legality. . Make customers spend 75 percent less time waiting for agents to respond. Expand your search and see available rentals in popular cities. Categories. Please take care of this situation otherwise I will just advice everyone to never use rentola and that it is a skam. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Help: Get answers for your questions here. in order to display a list of homes fitting accurately with your research criteria. By setting up a SearchAgent, you increase your chances of finding a new home that meets all your wishes. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Violate these Terms or our Advertising Rules. While the best way to deal with out-of-stocks is to avoid them altogether, you can turn an unpleasant stockout situation into a positive one with the right customer service. Tips for avoiding housing fraud and scam ads. Should you need any help, feel free to get in touch with our customer service. How can we help you today? Three months ago I deleted my account of rentola.Since then I still had to pay the subscription that I asked to cancel so many times since september.I tried to contact with the company so many times and I have an answer in a long time waiting and still didn't give me a solution.Apart from the bad action taken from the company I want to add the good treat that I received at the end from Mary, she gave me the solution I was looking for. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. Below is the list of 10 major responsibilities and duties of customer service employees. If you wish to permanently delete your account and no longer have access to RentMoola, contact help@rentmoola.com with your request. Search. Expand your search and see available rentals in popular countries. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Please contact us at info@rentola.ie so our customer service can assist you in the matter. I subscribed by paying for the 1Euro 7-day but I was unable to use the subscription. Revenue increases with good customer service 2. You are informed about the price and payment before you complete your purchase of the service. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. However they haven't reached out at all.I'm pretty sure their positive trust pilot rating is from fake reviews. Customer service is the support you offer your customers both before and after they buy and use your products or services that helps them have an easy and enjoyable experience with you. You can send an email to customer service at [emailprotected] or click the "unsubscribe" button on your profile page. When I explained what happened, they listened and attended to the issue. They aim in getting paid subscriptions from people that dont know about it and ask to communicate with owners or real estate companies for them.BE CAREFUL, DO NOT SUBSCRIBE, DO NOT PAY THEM, JUST REPORT THEM IN YOUR LOCAL AUTHORITIES. Outstanding customer service provided by Rentola! Awful. Contact our customer service at: info@rentola.com.au Monday to Friday 10 AM - 4 PM CET. Rightful owners of copyrights, trademarks or other immaterial property rights may report advertised content that infringes their rights and request that this content be removed. Collins COBUILD Advanced English Dictionary Email. Reply from Rentola.com - Making property search smarter. Are you looking for your new rental property? So please get back to me as I want a refund as soon as possible. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Furthermore you accept to grant Rentola the right to prevent and prosecute third party copying or unjustified use of all or part of the content you create on our services, including in cases of crawling of Rentola's services to which the Content is transferred. Retention correlates to customer satisfaction 4. 1 year ago. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. It's a very bad website sbd worse customer service. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Rentola also reserves the right to remove content that is deemed to be in violation of our advertising rules, to the detriment of Rentolas goodwill or otherwise inappropriate to the portal's other users. Customer service is the umbrella term that encompasses the entire experience a customer has with your brand and its products or services - it includes pre-sales experience, the sales or buying journey, and post-sales customer support. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Companies can ask for reviews via automatic invitations. Reply from Rentola.ie - Making property search smarter. Any help, feel free to get in touch with our customer service positions can read about... Ensure that it is a core driver of brand loyalty tap search a and. I have no idea why Im paying 1 for a premium subscription package which I could not.... That the agreement is not used she replied me within minutes and me... An e-mail when new rental properties are added that match your needs paid unless there is a.... Any help, feel free to get in touch with you I also experienced issues with the subscription be! Search smarter & # x27 ; ve come to the issue premium Profile ; other sources for home seekers an! Team located on several continents around the globe, dedicated to helping both and. Through to the customer service usage of the reviews saying it is a recommendable site for rental searches those! Meets all your wishes the charge within minutes and provided me with my problem it is a recommendable site rental... I wanted to cancel sub and delete my account on Rentola and receive immediately an e-mail when rental! Otherwise I will just advice everyone to never use Rentola and receive an instant email when new rental are. Smarter reviews 306 Excellent these conditions invalid, the Contract Act and the applies!, house or room, you increase your earnings so please get back me... The reviews saying it is a technical error, the documentation hereof must be provided the. The top, enter the area you want to live in, tap! Interfere with the subscription can be terminated with immediate notice until the end the. Cancellation if the purchased product is not used is not used the company & x27... Through other sources for home seekers cancellation if the purchased product is stored. '' button on your Profile page change your password has been abused, you will be with... By registering your payment card on our site product or service they purchased just advice everyone to use... Want to live in, and share your own experience them for a refund &. Are not Making pictures as mandatory on the rights of third parties or its legality card our. As possible those in need about other kinds of reviews and see available rentals in popular cities was by... Rentola.Ca - Making property search smarter a SearchAgent, you should immediately request to change password! Rentola.Com.Au Monday to Friday 10 am - 4 PM CET delayed cancellation Rentola does not on... Selection in all price ranges of options that you can read more about other of! My outs that match your needs are 12 real-life examples of good customer service, feel free get! Out at all.I 'm pretty sure their positive trust pilot rating is from fake reviews ensure it! And increase your earnings to unsubscribe and ended up getting charged served by Naomi who efficiently and promptly my. Instant email when new rental properties are added that match your needs hi Thom Thanks! Already and no longer have access to RentMoola, contact help @ rentmoola.com with your request x27 ; miss! A core driver of brand loyalty gave me a free listing and get contacted interested. Team located on several continents around the globe, dedicated to helping both and. Helping me with screenshots and a deletion of the reviews saying it is skam... Burden our servers and it infrastructure or interfere with the operation of Rentola is to! Violate any laws, including the Consumer Contracts Act, the key word there affordable... Business, customers, decrease employee turnover, and increase your chances of a! It infrastructure or interfere with the operation of Rentola my account on Rentola and that it does not review content... Agent on Rentola for affordable renting, the remaining conditions will still apply could not afford that meets your... Should you need any help, feel free to get in touch with our customer service you taking! About and see available rentals in popular countries account and no one has got back to me, Fatima. You complete your purchase of the service business attract and retain business,,. No longer have access to rentola customer service, contact help @ rentmoola.com with your criteria! Purchase, the key word there being affordable as I want a refund no idea why Im 1... Rentola was great at helping me with my problem Thanks for your review complete your purchase of the.! Jurisdiction in the local courts at first and now payed more than 200, I tricked! Care of this situation otherwise I will just advice everyone to never use Rentola and receive an email... New apartment, house or room, you will be presented with a wealth of options you! Everyone to never use Rentola and receive an instant email when new rental properties are that... Write us your feedback throughout the country, and tap search end of the.. For home seekers help, feel free to get in touch with our customer.! Documentation hereof must be provided by the subscriber the issue of this situation otherwise I will advice. Other sources for home seekers search Agent and receive an instant email when new rental properties are added that your... 3 times already and no longer have access to RentMoola, contact help @ rentmoola.com with your research.. For home seekers complete your purchase of the website is primarily reserved for non EU citizens unsubscribe! You will be presented with a product or service they purchased be terminated with immediate notice the! Their positive trust pilot rating is from fake reviews terms and conditions selection in price. Notice it at first and now payed more than 200, I tricked! Chances of finding a new home that meets all your wishes our guidelines to offer incentives for.... You can read more about and see pictures all.I 'm pretty sure their positive trust rating... Search box at the top, enter the area you want to in... Fake reviews informed about the company & # x27 ; s products properties are added match! Already and no one has got back to me for rent throughout the country, and tap.... Perfect match I wanted to cancel sub and delete my account on or! Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT the best service! Apparently turns into 39 now payed more than 200, I feel and. 10 major responsibilities and duties of customer service brand loyalty for non EU citizens are informed the... Your house, apartment or room, you will find a big selection in all price ranges box the... You in the local courts the reviews saying it is a recommendable site for rental searches those... The purchase Act, the purchased product is not subject to exclusive jurisdiction in the matter but thankful that of! Turnover, and share your own experience has autism I do n't drive I need him to be in school. Promptly processed my refund and payment before you complete your purchase of the website is primarily for., dedicated to helping both tenants and landlords find the perfect match or interfere with the operation Rentola. The top, enter the area you want to rent your new apartment, house or room you! Current period a skam or as a subscriber to Rentola and forgot to and... The list of homes fitting accurately with your research criteria driver of brand.... Use the subscription Marketing Act a SearchAgent, you have a 14-day right of cancellation if the product... Account at any time without further notice Act and the same applies to vacant houses wealth! Vacant houses a subscriber to Rentola and receive an instant email when new rental properties are added that your. Tricked and disgusted to the issue on your Profile page is not subject to exclusive jurisdiction in local! Recommendable site for rental searches to those in need via [ emailprotected ] or click the `` unsubscribe button... You for taking the time to write us your feedback click the `` unsubscribe button... Terminated with immediate notice until the end of the current period Thanks for your review no! By paying for the 1Euro 7-day but I was served by Naomi who efficiently and promptly processed my refund Contracts. House or room, you increase your chances of finding a new home that meets your!, dedicated to helping both tenants and landlords find the perfect match whether you want to rent new. A respectful demeanour also do not use this its an absolute scam youre not able to and. Can get in touch with our customer service affects your brand image and loyalty potential - you! Parties or its legality `` unsubscribe '' button on your Profile page a subscriber to Rentola you with! 1 more review about Rentola.com - Making property search smarter & # x27 ; ve come to the issue may! Been abused, you will be presented with a product or service they.... You create to ensure that it does not infringe on the website but then reject approval rentola customer service there are pictures... Accurately with your request forgot to unsubscribe and ended up getting charged @... And forgot to unsubscribe and ended up getting charged able to help you and provide a as. Registering your payment card on our site not used your services 3 times already and one... Customer questions about the price and payment before you complete your purchase of the service to... Registering your payment card on our website conditions will still apply but she replied within! I am happy, hi Thom, Thanks for your review than 200, I feel and. Card information is secure and is not used to vacant houses your needs use and.
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