Consumers who've booked a package holiday with a flight from the UK might assume they will get their money back through the Atol scheme if the travel company goes bust. Hi Diane,We're so sorry to hear about these issues. 'Europe's biggest online travel agency' eDreams falsely claimed to be Atol protected, while EU insolvency schemes might not cope with financial failures caused by coronavirus. Coronavirus outbreak: Will my summer holiday go ahead or should I cancel? Just returned from what I can only describe as the best holiday I have ever had. THEN I WAS SENT A EMAIL BLAMING EVERYBODY BUT SAGA. Every other agent told us we would not receive our money back unless the airline cancelled our flight. Hopefully you've got the correct insurance cover if there isn't. Although we had one of the obviously much older rooms it was comfortable and spotlessly clean. All the paperwork was received in plenty of time, the flights with Pegasus were fine (we knew in advance that there would be a stop-over in Istanbul and that food/drink was not included), transfers to/from Ercan airport were seamless and the hotel was as advertised. on 12/08/2020. They never called. This costs 30 but is added to what you are asking from them. Just Go! This isn't the first time eDreams has falsely claimed to be Atol-protected. However, you should contact your travel provider and try to get a refund from them first. This article contains links which are ads and if you click on a link and buy a product we will earn revenue. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. There are rumours circulating the travel industry that Chilimix holidays are soon to go into liquidation. The experience was entirely tailor-made to our specifications (following lots of excellent advice from Premier) and was planned really well. The revenue generated will help us to support the content of this website and to continue to invest in our award-winning journalism. Booked early on in the year and apart from one problem with passports which didn't arise until 4 days before we were due to fly! I have also tried to contact them via their website - twice - but no response. Did they bother..nope!!! Love Holidays has already been in trouble with the CMA for leaving customers out of pocket while it chased money from airlines. See the results of our best and worst package holiday providers, Mystery shop finds companies that broke the law last year may do so again, Read more about the traffic light system in our Q&A, customers were refused refunds for cancelled holidays they could not take because of lockdown, our eight dos and two don'ts for booking during the Covid-19 crisis. Hi Kathy,We're so sorry to hear of the issues contacting us. UPDATE there is a reference to Titan in the small print on page 8 of the final holiday documents. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. However, in practice this advice was impossible to take. However, some customers booked from 13-17 March are yet to get their . I found this out by looking on this forum and contacted CP. If it happens when you are abroad you will be able to finish . This was untrue and it's admitted that it was a mistake. Many thanks. In some cases, this might mean a last-minute booking at surge prices. The findings have come to light as many of us are thinking about booking holidays again. Book your tailor-made holiday to Home with Premier Holidays. 2023 Trustpilot A/S. 100% financial protection through our bonds with Abta and Atol. I was able to choose a 10 day break rather than the 7 or 14 day package offered by other tour operators, which gave us added flexibility. 2. Specialist independent tour operator with over 85 years experience in travel. This is the first and possibly the last holiday i will book with this company. All this is backed up by the high standards and service youd expect from Saga. A Pan American World Airways Boeing 747. On Wednesday 18 November 2020, Virgin Australia became the first major airline in history to exit voluntary administration. Hopefully people will have either paid by credit card or had the correct travel insurance for independent travel so would will be covered for supplier failure. All UK-based companies that sell package holidays with a flight - and those that are based outside the European Economic Area but which sell to the UK - are obliged to have an Atol licence. We were all very disappointed. I have now sent a message but reading other reviews I am not expecting a reply in the promised 24hors. Not a problem we thought we just find the Cyprus Premier local rep who, we had been assured would be at the airport and they will sort it out. we loved the country and its people and would certainly like to go back. If you send through your email address to travelcustomercare@saga.co.uk, we will direct your query to the correct department. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69900362', '');}, 'log_autolink_impression');villa at start of august and hadnt got insurance or flights sorted yet as its for July16,but ive been corresponding with a lady from Premier on Facebook and shes passed my details to the owner to contact me so hopefully we can resolve this situation soon. It added: 'We regret that this situation, which was caused by a rare technical glitch that has now been fully resolved, may have caused confusion to our customers after the purchase of their packages, which were in all circumstances protected.'. Premier FX went bust after UK regulator the Financial Conduct Authority discovered . If those bookings are confirmed then you can still go on holiday as normal, but if not, youll need to join the queue for a refund. It is about time the directors with there high salaries are booted out sort my holiday out. Whether you want to delve into the history, discover urban delights, don your khaki for a safari, laze on a far-reaching stretch of sands or drink in the impressive scenery as you sip on a fine local wine, South Africas countless magical holiday experiences will live long in the memory. It is worth pointing out also that no-one we spoke to in our Hotel liked it either! We have a holiday booked in June but so far have been appalled by the level of customer service. When Thomas Cook went bust there wasn't sufficient money in German and Belgian holiday protection schemes to refund all package holiday customers based there. Its assets and goodwill have been acquired by Benson for Beds for 0.6m. If you booked your holiday with a credit card and it cost more than 100. New Taipei offers budget travellers plenty of fun without having to spend a lot of money. I cant get through to anyone to tell them what I have decided !Ive also emailed them saying that I wish to cancel rather than rebooking but cant get an answer from them either. In fact, Sunweb is covered by the Dutch scheme SGR - which obliges travel agents and tour operators to provide insurance up to the figure of 100% of the previous year's turnover. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. Truly Holdings was supposed to have repaid all customers by 31 August. Modern Slavery & Human Trafficking Statement. While the flight might be covered by Atol, the hotel and transfer wouldn't be. We wish to reserve our seats in advance as we have done many many times with other companies. When we approached Teletext, it declined to comment. Thailands beautiful white sand beaches and unspoiled rainforests never cease to amaze! Because i booked in may 2010 to go to cyprus there was a problem with the flight company. will hopefully give you some great answers that you find useful. They went to check further back on the computer and told us that we had been booked into the earlier (originally booked morning) flight but then the booking had been cancelled. A half day city tour included and private transfers too. Looking for an agent you can trust? And how do you go about getting a refund? If you have bookings through this company, I strongly recommend that you follow up on this. But consumers shouldn't need a solicitor to recoup money that's theirs by law. Unlike Section 75, theres no legal obligation for your card provider to comply, but most do. Every time I called, I got no information and was told that someone would call me back. Premier Holidays, Building 1020, Cambourne Business Park Cambourne,Cambridgeshire, CB23 6DW. With many more facing uncertain futures, this protection is crucial. Since July 2018, under EU rules, companies in the . If an Abta member sold you an accommodation-only booking, theres generally no additional financial protection offered. written by dont go there. We travelled as 3 couples and stayed at the Acapulco. It took a number of emails phone calls and letters before we got our refund. The tax man gets paid first, followed by employees, so there may not be enough money when it comes to creditors. por ; 18/12/2020 We are currently experiencing extremely high demand, but we are working hard to reach out to all of our customers. City sources said the . Still waiting for our Account to be activated - emailed on 7 Feb - phone call advised within next 7 days - 20 days later we are still waiting.Have had email contact (on other issues) with lovely and helpful lady called Amber but as yet nothing from IT !! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Sky News understands that Risk Capital Partners, the private equity firm founded by Mr Johnson, has asked bankers to contact potential buyers of Neilson, which has a price-tag of about 80m. You can also improve your chances of getting a full refund by using a credit card to book as, thanks to Section 75, youll get much better financial protection for your holiday. The Air Travel Organiser's Licence (better known as ATOL) has been protecting people booking package holidays since 1973 and by law, every UK travel company which sells holidays and flights is required to hold one.That means that if your overseas holiday was booked with an ATOL member then you can apply to the Civil Aviation Authority (CAA) for a full refund before you're . All rights reserved. In the case of flight-only bookings, if you booked your flights using a credit card and the cost was over 100, you will be covered under Section 75 of the Consumer Credit Act. For example, if a holiday is cancelled because of the current pandemic and the holiday company then goes bankrupt the customer might not be able to claim. About other kinds of reviews industry that Chilimix Holidays are soon to go cyprus! Cost more than 100 are asking from them first this advice was impossible to take leaving out! 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