Aside from the beach did u have a good time at the resort? They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Did you ever feel like it was overly crowded? I really want to stay at the grande but feel Ill be giving up our beach views from our room. If under 7 kids want access to the downstairs part, the parent must be there. Could you please share if you booked your dolphin experience in advance or when you were onsite? and the food. You can make reservations, check the daily list of events, along with other things. Our boys love Japanese food so they preferred to order from the adult menu instead of the kids menu. Thanks again for everything! We prefer the pools anyways. One of the buildings illuminated at night. Thanks for the thoroughness of this. So you book a vacation to go to beach right from your room and get to know there that you cannot use it. Okay Im a tad confused here. The pasta bar and tepanyaki bar are also made to order by a chef. Hello! Some restaurants will also have entertainment during dinner hours such as belly dancing, piano, bands in the lobby. Its a kids paradise! We slept well during our stay. One thing to note is the pool at sunrise was way more busy from our experience. Keep em coming! The shower in our room even had kids shampoo. But, Im happy to hear that they are ensuring that everything is safe. Thank you again for your great review and tips. Or has Moon Palace Golf & Spa been renamed The Grand ? We have visited Cancun and the Riviera Maya several times, but this was our first experience at the Moon Palace. [Passive] . Vacation planners - located in the lobby beside front desk, if you want to use resort credits to book spa services, golf, or excursions, you do it through them. Can I please ask, we have read in the reviews to book dinners etc before you go as some restaurants can be fully booked. From world-class spas to thrilling nightly entertainment. The sand where all of the lounger chairs are is amazing, so youll have plenty of time to sink your toes in the sand. They love these seats. Receiving this recognition from Habibi is very gratifying for us since we managed to captivate your senses and emotions with the delicious dishes that are offered. Therefore when we were creating The Grand,, we thought in something that could leave our guests speechless and that will provide them with a unique, fun and relaxing experience. So, whether you prefer a unique cocktail or a classic drink, you can enjoy top-shelf sips from the resort's expert mixologists. Erin, Hi. We just left the Grand on 1/2/20 after 5 days with our teen girls. To visit the Grand, if you book at Nizuc, then you need to pay for day rates and with 5 people, that could get expensive. And, no we didnt swim with the dolphins. Did you tip the room attendants? Might sound stupid but I cant seem to figure it out. This is a factor if the resort is over run with us concert goers and you are on a family vacation. Dear Ron H,Five years of shared joy have made you come back to us every year. Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Thanks Palace. I also wanted to ask if they are too hung up on the age requirements for the kids club. We are so excited about our trip now! They said its amazing and well worth it. Because The Grand is so new (at the time of publishing this blog post), we had a hard time finding information about the resort (besides the company website). The best part is that you dont need to keep track of your towels. During our visit the resort put on a Magic Show, Michael Jackson impersonator music concert, sand art show and the Lion King show. Daddy, take my picture in front of the fun place so I can look at it later, says Connor. Youre allowed to eat at the other resorts, play at the kids clubs, and use all the facilities but only if youre staying at The Grand. Cusco Restaurant is located near the beach, which is quite far from the Lobby building. We even had restaurant managers come to our table to clarify the food allergy and tell us what Connor could or could NOT eat. We actually have another 10+ photos of desserts that had to be cut from this post. I dont ever recall them asking for proof of Connors age (he was 4). Thanks so much leaving to go there 6/22 for a week. The resort was beautiful. The brand of the water bottle is Epura. Its not cheap, but you get a lot for your money. If you stay at the Grand, you have access to all three resorts. We got the standard beach bag and robes only for the adults and CHI brand hair products. We ordered the hummus, shanklish, tabbouleh, kalamata olives and warm pita bread as our pre-mezze appetizers. We thank you for your support. Moon is like a small village and Sun is a small resort. This paradise for our youngest guests features the latest in gaming and immersive play. If saving chairs, use something unique like a book (not just a white towel like everyone else). While the hotel itself was great and the Kids Zone and Wired were amazing - 17 in our group on 20 are now ill with some sort of stomach bacteria. This is such a great review. Also do they provide a kettle in rooms? Fresh fish at the main buffet in the Lobby building. Just looking at all your pictures of the amazing food. Parents can also stay and let their younger ones play. Hummus, kalamata olives and warm pita bread. The property features "The Playroom," a fun and interactive kids club. We ordered the big breakfast you see in the above photo on our first morning. This water park has several large spiraling water slides, a wave pool, lazy river and a kids play zone that includes glow-in-the-dark mini golf, unlimited video games (for FREE), a climbing ropes course, bumper cars, 3 level jungle gym and a toddler area. I loved this guy - so wonderful and worked so hard!All restaurants were great. 5 studios. Atmosphere also beautiful, relaxing, and elegant. We are going with a group of friends at the end of July, staying at The Grand. This was the only decent photo of him after 10+ attempts on the lazy river. We didnt eat at JC Steakhouse, so we cant comment. A tropical beach club edges up to the sandy shoreline, which is right outside. I was wondering if there was a variety store at the resort for things you might forget. With all the amenities it surely will have something for everyone. Our family has been coming to moon palace for 5 years now and we will be back for many more years. For dessert ice cream balls covered in Japanese rice dough. All beach resorts should follow this example! They thought was really cool. Have a great time! Food was good and a lot of places to eat. Would definitely return to the Grand again in the future, but will never buy a membership. Do you get a pager or phone or something incase they want their parents? I also forget the name of this dessert. Bring your bathing suit. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Thanks for giving an in depth review of the resort. This allowed us to have lazy mornings with our boys and not feel like we had to rush to the buffet. We werent given a pager, but I believe they take your phone number if they need to call you. Fresh ice cream on a hot day at the pool. I cant remember the specific brand of water, but we had lots and it always was refreshed. I have a swim up is it connected to a larger pool at all? Having now stayed at The Grand at Moon Palace, we can confidently say that it ranks as one of our favourite beach resorts. It is undoubtedly a pleasure to receive your comments because at The Grand we always seek to have the best team, which is committed to our guests and will always aim exceed their expectations. I accidentally dropped one of those fat garlic butter prawns on my plate and it splashed the black ink from the pasta all over my white shirt. For teens, theres also the wired lounge which is by the main lobby. Also the ride to the Beach Palace, can u pay for it with the credits? Im glad you found the post helpful. Tripadvisor - Moon Palace The Grand - Cancn()Moon Palace The Grand - Cancn 12,160 10,50655 Hes also in a phase where he deliberately tries to mess up photos by looking the other way at just the right time. How much was the cost of everything that wasnt included? Were glad they actually use fresh salmon and tuna for their sushi rolls. Travelers receive a bottle of wine upon arrival, and the all-inclusive property boasts 1,316 rooms and suites equipped . Jade Restaurant at The Grand at Moon Palace, Tavola Restaurant at The Grandat Moon Palace, Cusco Restaurant at The Grand at Moon Palace, Habibi Restaurant at The Grand at Moon Palace, Guests at The Grand have access to 3 resorts, What you need to know before you visit Xcaret, Heres what you need to know before you visit Xcaret, Una Vez Ms! I know you boys are young but did you notice an area that seemed to have more older teens? Yakitori grilled chicken skewers with teriyaki sauce and sesame seeds. Thanks for writing such a detailed and fantastic review, were even more excited about our visit in July now . We will be going to the Grand Moon Palace 4/16-24, 19. Its really easy to travel between the resorts. Rooms come fully stocked with a mini bar, snacks (chips and oreo cookies) and coffee (real coffee, not instant coffee). Downstairs has all the fun stuff including interactive games, arcades, air hockey, bumper cars, glow in dark mini golf, obstacle course, etc. Yes, the service all around the resort is great. Thanks, Mitchel. He was absolutely wonderful every single day, at every single hour. A stellar all-inclusive package covers food and top . Im trying to gather information on this resort also; aside from their website, I am planning a trip for next Spring, 2019. We traveled with a family of friends and had a fantastic time. Entertainment - in addition to the dinner shows (some were very good, the bands that play during dinner were awesome), there are also nightly shows at 9pm in an beautiful theatre (magic show, circus show were great). The grand has something similar for kids but its a larger play area so I think youd be happy with it. If you stay at the Grand, you have access to all 3 resorts. Great job reviewing the resort. We felt safe, pampered and entertained throughout our visit. We LOVED Jade and Travoli. Can we get a studio with connecting doors to another studio? Can you tell me something about the television channels or access to Hulu TV or something similar? There are towels available at huts around all the pools and you dont need a card, you can just grab them when you need them as many as you want. Yes there are ocean view rooms, but my guess is they are likely more pricey and need to be specifically requested. Our Vow Renewal in Riviera Maya, Mexico. Around the resort every single day, at every single day, at every hour... Spa been renamed the Grand at Moon Palace by the main lobby are ocean view,! Renamed the Grand at Moon Palace, can u tips for the grand at moon palace for it with the credits variety store at resort. Return to the buffet things you might forget buy a membership kids club they take phone! Be back for many more years front of the fun place so i can at! 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