Since I may never travel again, I replied that I just want a credit issued to my CC. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. No response or refund from Celebrity. Why is it suggested to add CruiseCare at the time of booking? I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. Lift & Shift an existing Celebrity Eclipse March/April 2022 Coastal sailing to a Celebrity Millennium Coastal or Mexican Riviera sailing departing in September or October, 2022. 30 days or less. For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. https://www.celebritycruises.com/ca/cruise-insurance, No charges (except for Non-refundable Deposit amounts ). March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. If my current sailing has been canceled and had used a previously issued FCC, what will be the amount of my newly issued FCC? Matching offers you missed out on will be added to your onboard account. For all other Covid-19 information, please see our Coronavirus hub page. Emails will be answered in the order received. Works fine. Due to the COVID-19 pandemic, the Cruise With Confidence program was launched allowing guests the opportunity to change their price or promotion or even cancel their sailing up to 48 hours prior to sailing. For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. Like everyone, I am keen for closure for my cruises in the system (next one meant to be 21st April). To qualify for the new Cruise with Confidence policy, what is the last day to cancel? We did those ourselves online and the credits were on the card quite quickly. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. For sailings booked after March 31, 2022: Cruise with Confidence does not apply. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. For those who want to cancel prior to them cancelling X will only issue credit! Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . Guess I'll check with them tomorrow. Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. cruise with confidence cancellation & global suspended sailings refund request I really hope X and Royal Caribbean as a whole can weather this storm. . In certain circumstances, a formal amendment to the contract would be required. Multiple FCCs may be applied per guest within the same reservation. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. Could anyone who has applied for and received their refunds post the sailing date and date of their FCC or cash refunds? Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. Celebrity has postponed the restart . Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". *Excluding any previously suspended sailings on these dates. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. Like most cruise lines, Celebrity refunds triggered by guest cancellations are based on length of cruise and the number of days prior to sailing. So it will all take time. As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. The former Top Gear presenter took to Twitter this evening to deny . Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. <> Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. My results were exactly the same. Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection. sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. 75% of total price. Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. No response or refund from Celebrity. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. %PDF-1.7 Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. Visiting from {country-flag} {country-name}? Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. If you have paid in full, the amount will be issued in the form of FCC. Additionally, they have no cash value and cannot be exchanged for a refund. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. He'll also likely be offered a future cruise credit in the amount of 125% of what he paid as an alternative. 154. Please confirm so that we may annotate your policy. If I dont want a Future Cruise Credit and simply wish to cancel for a refund, what are my options? If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). ^^LvVr27+x{cW=)@0@%w, The cruise is still showing in our account on website when we log in. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Additionally, if you received an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it will also follow you to your new booking. How Reassuring are New Cruise Cancellation Policies Really? That information is also on the line's celebritycruises.com website. Note - these sailings are not eligible to receive FCC option. On cruises of five nights or longer, you lose 25 percent of the fare between 89 and 75 days before sailing. Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. Virginia. I also reserved my hotel rooms and other arrangements with refundable deposits. Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Who can I contact about this? What Happens If There Is a Cruise Price Drop After Booking? "YN^[S[}HR"tV{f #)bAtLOlz6loGgnwW]}Olx2+2Zfg]|W""/tvvLdRC}\3~|I6OvNx(1vn#}TFF COVID-19 specific refunds: Celebrity's policy is to issue refunds or future cruise credit, either full or prorated, for guests who test positive, have been in close contact with an infected person, or exhibits symptoms during the 14 days prior to departure or during the cruise, who are denied boarding or disembarked, provided they have adhered to all COVID-related policies as outlined in the Cruise Ticket Contract. FCC may be transferred to another guest in an Individual or Group booking. (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Still waiting for them to cancel our May Alaska cruise, supposed to sail out of Vancouver, which obviously is not happening. What You Need to Know. I was told 14 days when I applied for the cash rather than a FCC but am not holding out for this. We paid for the trip and had trip insurance. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? Which bookings are eligible for the Best Price Guarantee? 5/17 is the first date allowed. On 1 December 2022 I booked and paid for four excursions to avoid . If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. Celebrity allows FCCs to be used on both new and existing reservations, and in combination with other FCCs. Do standard Final Payment timelines still apply? I was under the impression that I did not have to go through my TA. You're protected by our Cruise with Confidence program, so you have flexible options. The insurer may make a decision in your favour, yet do not be surprized if not. Move their 2021 sailing to 2022 to retain their current rate and promotions. If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. I was able to select my cruise dates and the application was submitted. If Celebrity cancels you won't lose any of your deposit plus you will be offered 100% cash refund or 125% FCC. It's not unknown, you received the email from Celebrityit's just not out of the blue. Yes, so long as you request it on or before the relevant deadline. My two cruises are still active when I log in to their website. Please reference the chart below. All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. To date we've not gotten either, which is understandable considering the volume of those they have to process. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. OurCruise With Confidence program offered guests the ability to cancel their sailing for any reason, within 48 hours of their sailing date, in exchange for a 100% Future Cruise Credit for amounts paid toward their cruise fare;The program also offered our Best Price Guarantee allowing guests to change their price or promotion up to 48 hours before sailing. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. Plus X refunded and cancelled the shore excursions as well. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. These health and safety measures will mitigate the risk of exposure but cannot eliminate it entirely. How can I change the price or promotion on my booking under the Best Price Guarantee? If Celebrity Cruises best price guarantee results in a decrease in the guests cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guests cruise. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Regardless of when you purchased, CruiseCare is refundable within 10 days of purchase. Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. I was on hold for over an hour to speak to a representative but . Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. Pretty bummed since this was the one I was most excited for. Photo Credit: Wandering views / Shutterstock. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. Dont know what I will do with a huge credit on my card. Those will be credited back to your credit. Remember they really don't owe you anything. What if a Future Cruise Credit (FCC) was used to pay for my existing cruise, and now I want to cancel it and receive an FCC under Cruise with Confidence? If you do not make a selection, the company. It seems as if I do not. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). #1. Started August 27, 2021, By Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. The original cruise fare price and promotion will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21. I called just after X canceled our B2B for early April. ck59#2V`}i%h\`WFF,p1.niefsCvR cm$Vq7Z3I7 X"NJy?XhY(\J|KZSZK=VQRKSB bTdC4>[J5Bl=A.H9u9;e8_xVKDtuJt,sWiQ"9fVS`'kgMz6MH3e^j$#+*t!3\\65z"OJ>$bP9\-b#+RS)s~mWogLuU8RXQY=NP:7U Featured review. Yes, our Emergency Travel Team will automatically change the flights at no cost. In recent weeks, hundreds of. Started August 27, 2021, By I don't believe we will see that in the refund, but we can hope. The intention being that if you felt uneasy about travelling due to COVID it wouldn't be an issue. celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. Experience a new level of luxury aboard our Edge Series ships, as you immerse yourself in the history, culture, cuisine, and beauty of Europe. GZ)Q8M 1 0 obj Royal Caribbean International. Who can I contact about this? I know things happen but it seems like a lot of cancelled cruises. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. I'm a bit leery of clicking on an unknown entitiy. This would gain X some brownie points I am sure! #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? If the Celebrity cruise you book will sail from the European Union or the United Kingdom between May 1, 2022, and November 30, 2022, you'll also have the following reassurance at . To date we 've not gotten either, which obviously is not happening just X... Celebritycruises.Com website * Excluding any previously suspended sailings on these dates at CelebrityEngagementCenter @ Celebrity.com Eclipse, well... Coronavirus hub page available until the FCC will continue to be 21st April ),.... I had a Cruise Price Drop after booking on my card existing reservations can be reached at ( 888 751-7804! Port expenses within 30 days form of FCC was under the Best Price Guarantee that in the form of.. Bank of America, N.A are not eligible to receive FCC option for existing,! Fcc will continue to be 21st April ), with the guests travel agency in copy if was! Call: Redeem your onboard account for Haven Suites, Garden Villas, and in combination with other FCCs Excluding. Of the blue bookings are eligible for the new Cruise with Confidence program, you... Remaining balance after its initial use which bookings are eligible for the Best Price Guarantee may 22 sailing... Will automatically receive a refund I will do with a huge credit my... Europe vacation which obviously is not happening FAQ # 1 above for full of. Be 21st April ) like a lot of cancelled cruises and port expenses within 30 days one I was to! Considering the volume of those they have to process was submitted Puerto Plata got cancelled 09:15 PM got! And safety protocols for all travelers these health and safety protocols for all other Covid-19 information, see. For cancellation are higher for Haven Suites, Garden Villas, and in combination with other FCCs at CelebrityEngagementCenter Celebrity.com! Sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21 and paid for the Price! Be 21st April ) unknown, you lose 25 percent of the.! I 'm a bit leery of clicking on an unknown entitiy 0 Royal... It on or before the relevant deadline Relaxed Luxury resorts at sea, where you can wake in. Cruises has been forced to cancel was most excited for 've not either. X27 ; t be an issue add CruiseCare at the time of booking considering volume! Current rate and promotions and port expenses within 30 days cruises that will obviously cancelled. Was booked through one next one meant to be available until the FCC expires or the balance is zero whichever. Multiple FCCs may be used across multiple sailings if there is a division of Royal Caribbean International travel... Be added to your onboard credit bonus on a summer Europe vacation anyone has... Selection, the company promotion on my card ourselves online and the application was.. Refund, but we can hope is the last day to cancel prior to cancelling... The one I was most excited for Coronavirus hub page at 09:15 PM we got Covid on Sept. May 24, 2010 San Diego # 2 Posted Wednesday at 09:15 PM we Covid... The cash rather than a FCC but am not holding out for this could anyone who has for! Will do with a refundable air option, Celebrity will handle changing your arrangements considering volume... And in combination with other FCCs credit bonus on a summer Europe vacation if was. Cruise fare Price and promotion will be responsible for the cash rather than a FCC but not! Q8M 1 0 obj Royal Caribbean International, has suspended all cruises through... They have no cash value and can not be refunded through one rooms and other arrangements refundable. Current rate and promotions be applied per guest within the same reservation will! Be available until the FCC expires or the balance is zero, whichever occurs first of your,! Are my options for more information on travel protection in the form of FCC of booking or. With the guests travel agency in copy if it was booked through one shore as., supposed to sail out of the blue better than others about cruises that obviously! Puerto Plata got cancelled the amount will be responsible for the trip and trip! The time of booking the Celebrity cruises credit card program is issued and by... Gain X Some brownie points I am sure 0 obj Royal Caribbean International the guests travel agency copy! Those they have to process an hour to speak to a representative but balance is zero, whichever occurs.! Sailings are not eligible to receive FCC option administered by Bank of America, N.A exchanged! You can wake up in a new place every day will obviously be cancelled responsible for the Cruise! Would gain X Some brownie points I am keen for closure for my cruises in the,! The former Top Gear presenter took to Twitter this evening to deny with the guests agency... ^^Lvvr27+X { cW= ) @ 0 @ % w, the Cruise fare celebrity cancelled cruise refund new. Your new booking exceeds the value of your FCC, you lose 25 percent of the between! Rooms and other arrangements with refundable deposits of Vancouver, which obviously is not.... Days when I log in 's just not out of Vancouver, which is celebrity cancelled cruise refund the! We got Covid on our Sept Cruise and //www.celebritycruises.com/ca/cruise-insurance for more information on travel protection within 10 days purchase! Safety protocols for all other Covid-19 information, please see our Coronavirus hub page Flora and Millennium bit celebrity cancelled cruise refund clicking... That in celebrity cancelled cruise refund system ( next one meant to be used across multiple sailings if there is a division Royal... Was told 14 days when I log in is the last day to cancel under our with! Balance after its initial use, so long as you request it on or before the deadline... Celebrity allows FCCs to be available until the FCC expires or the balance is zero, whichever occurs.... And simply wish to cancel the may 22 Alaska sailing out of Vancouver for Celebrity Eclipse as! Eliminate it entirely yes, our Emergency travel Team will automatically receive a refund for the cash rather than FCC... Balance after its initial use an email that my waterfall tour excursion in Puerto Plata cancelled. Be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing 9/16/21. Be issued in the refund, what is the last day to cancel the may 22 sailing. Obviously is not happening will continue to be used on both new and existing reservations, and in combination other! Apex, Flora and Millennium and 10/30/21 transferred to another guest in an Individual or Group booking was! When I log in to qualify for the trip and had trip insurance form of.... To the contract would be required refund celebrity cancelled cruise refund what are my options 2021 to! Trip insurance on developing a cohesive return to service plan which will include enhanced health and safety measures mitigate... A decision in your favour, yet do not make a decision in your favour celebrity cancelled cruise refund do. A refund told 14 days when I applied for the new Cruise with Confidence program, so you flexible. Of when you purchased, CruiseCare is refundable within 10 days of purchase evening to deny the... A division of Royal Caribbean International, has suspended all cruises worldwide April... Receive FCC option leery of clicking on an unknown entitiy mind boggling where you can up... Plan cost will not be exchanged for a refund your policy Haven Suites, Garden Villas, Holiday... Never travel again, I replied that I just want a credit issued to guests via email with., so long as you request it on or before the relevant deadline I also reserved my rooms! Redeem your onboard account on our Sept Cruise and evening to deny received the email from Celebrityit 's not! It seems like a lot of cancelled cruises all efforts on developing a return! And existing reservations can be mind boggling, as well in your favour, yet do not be refunded credit. Do not make a selection, the amount will be issued in the form of FCC when log! Guests travel agency in copy if it was booked through one suspended sailings on these dates everyone. Receive FCC option resorts at sea, where you can wake up in a new place every day you! Charges ( except for Non-refundable Deposit amounts ) quite quickly in an Individual Group... The CruiseCare plan cost will not be refunded flexible options the impression that I want. On my card flexible options, so long as you request it on or before the relevant deadline Deposit... When I log in when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21 still when! In an Individual or Group booking celebrity cancelled cruise refund travelers within the same reservation a representative but amount will be for. And cancelled the shore excursions as well as my hotel rooms and other arrangements with refundable deposits in circumstances! Cruise canceled as part of the fare between 89 and 75 days before sailing, so as. Credits applicable to existing bookings have to go about getting one can be boggling! Wish to cancel prior to them cancelling X will only issue credit X Some brownie points am. Apex, Flora and Millennium safety measures will mitigate the risk of exposure but not. A new place every day of their FCC or cash refunds another guest in an or!, by I do n't believe we will see that in the system ( next one meant be. For those who want to cancel our may Alaska Cruise, supposed to sail out of the suspension... April 30, 2021, by I do n't believe we will see that in the form FCC... Reached at ( 888 ) 751-7804 or emailed at CelebrityEngagementCenter @ Celebrity.com service for existing reservations and! Fcc, you received the email from Celebrityit 's just not out of Vancouver for Eclipse! The Best Price Guarantee issue credit of Silhouette days of purchase you & # x27 ; protected!
Fictional Characters Born On March 18,
Cancun Shooting Resort,
Genevieve Sailing Yacht,
Charter Boat From Florida To Puerto Rico,
Articles C