This overzealousness can manifest in a number of ways, such as: In any case, youll be wasting a ton of manpower, time, and money for minimal results. D) provides entirely Internet-driven services or virtual products. D) The Internet enables the production or sales of substitute products or services. D) ERP, SCM, CRM, and KMS. The internal business environment comprises of factors within the company which impact the success and approach of operations. With the right data in hand, you can be nearly certain that the changes you make to your processes will lead to better and better things for your business. This article throws light upon the six main factors that affect individual performance. As such, it provides essential information for the following objectives except A. C) Survival A) communicating B) globalizing C) cooperating D) organizing E) influencing D) organizing Productivity equals A) labor, capital, energy, and materials, divided by goods and services produced. Typically, operational control is accomplished through reports issued E) CIO. C) informational C) human resources In other words, your data should be the catalyst for change within your organization. D) personality tests The Theory of Constraints is all about identifying the root cause of a performance issue then working relentlessly to remove this main problem for good. The four major competitive strategies are: A. Notions of time Culture is the unseen thread that binds people together. She is engaged in. Your customers will benefit from your efforts to improve internal processes, as well. B) customer satisfaction D) customer-retention percentage, 17) Measures of the balanced scorecard's learning-and-growth perspective include all of the following EXCEPT: When your team does get thrown off course, though, youll be better equipped to handle the ordeal whether formally or informally. E) radical innovation and continuous improvement. A) creating new opportunities for building loyal customer bases. E) inflexible to optimize control. Once youre sure your documentation is accurate, you can then assess the process objectively and comprehensively. All of the following are technical solutions to protecting user privacy except: Which of the following more closely aligns with a job versus a career? A) Span of exception C) A business firm is a collection of business processes. "Since using Helpjuice, we've seen a lower AHT for our calls. C) overemphasis on means instead of ends. D) first-level managers. True or False, A firm can be said to have competitive advantage when it has access to resources that others do not. Here, well look at five BPI methodologies commonly used by small, growing businesses today. C) ERP, SCM, DSS, and CRM. True or False, A TPS is an information system that keeps track of all of the daily routine transactions of a business. I now know what not to do in my next job." C) learning and growth perspective Obviously, working to improve your customer-facing processes (e.g., sales engagements, user onboarding, customer service, etc.) Which of the following is NOT a characteristic of a successful control system? How all these factors interact with each other ensures that each of us is unique in our consumer actions and choices. Theres not a single organization on the planet that runs to 100% perfection. The company has overcome which of the following barriers to success of control systems? D) Video Privacy Protection Act C) learning and growth perspective D) physical People have many beliefs and behavioral tendenciessome controllable, some beyond our control. An internal process is any operation that takes place within your organization on behalf of your business, for business purposes. C) employee education B) creating educational opportunities for management. Internal business processes can be categorized as formal or informal. Firstly, you must be prepared to invest properly into the initiative, in terms of manpower, resources, and capital. True or False. E) Terrestrial radio, Which of the following is not protected by copyright law? C) His action is wrong, because the man would not want the grocer to steal from him. Business processes are typically unaffected by changes in information systems. C) Middle management What would be good advice for her? What will you advise as the first step? Made with from Miami, Bosnia, Morocco & Brazil, DSI adopted Helpjuices knowledge base software, a positive ROI after introducing Helpjuice, Making iterative, prioritized improvements to a given process, Using collaborative sprints to make singular, laser-focused improvements to the process, Quickly pivoting to higher-priority tasks as they become known, Focusing too heavily on symptoms while ignoring the root cause, Investing too heavily into a minimum-impact initiative, Identify and prioritize areas in need of improvement, Gauging the effectiveness of your efforts, and making plans for the future, Centralize processes and information across platforms, Maximize visibility of data and processes for all stakeholders, Which business processes are in need of improvement, and, Which of these areas should be your top priority, Which problem youre most equipped to handle, The cost of fixing each issue youve discovered, Which problems, when fixed, will lead to the best outcomes for your business, A list of the team members and resources involved, Diagrams, illustrations, videos, and other multimedia illustrating the process. All of the following are steps involved in the strategic management process EXCEPT _____. Types of media that can influence ones social . E) the "no free lunch" rule. A) too much control. D) DSS Monitoring performance to ensure that day-to-day goals are being implemented and taking corrective action as needed is known as ________ control. Question 17: The internal and external environmental factors that surround and influence, and sometimes constrain, a project are known as what? C) mass customization D) to actually see the sequence of suppliers that contribute to a product B) MIS In addition, he . Installing quality-control procedures that can be audited by independent quality-control experts is fundamental to A) number of process improvements Ideally, youll already have created process documentation for your current processes in clear detail. E) analysis. C) Range of variation The 11 types of internal environmental factors are: 1. D) Artwork D) return on investment, 15) Measures of the balanced scorecard's internal-business-process perspective include all of the following EXCEPT: D.Project closing guidelines. The most effective type of personal influence to use when buy-in is required is: A. Interpersonal influence. With all else in place, this is the final piece of the puzzle to ensure the new way takes hold. E) requires more time from managers than zero-based budgeting. True or False. A ________ pulls data in real time from software and displays it in easy-to-read graphics. He had compiled his receipts, his employee's time sheets, the invoices he has sent to his suppliers and his bills that he owed others. B. B) Behavioral targeting program D) CTO. Economic Conditions - One of the biggest external influences is . A) MBO B) number of on-time deliveries A) Web beacon D) statistical process control. True or False, Enterprise applications integrate information from multiple functions and business processes to enhance the performance of the organization as a whole. This is why continually improving your business internal processes is one of the most beneficial things you can do for your organization. D) Benchmark existing systems Values that influence decision-making. E) core competency. Six Sigma focuses heavily on data at all stages of the improvement process. A) standardized A) to compare measured performance against the standards established True or False, An ESS supports which of the following? A) strategy B) the distinction between an idea and its expression. A) "My time there was time wasted. True or False, One example of a business process is shipping a product to a customer. B) Business processes are a collection of standard operating procedures. True or False, The use of computers to assemble data from different sources to create digital dossiers of detailed information about individuals is known as which of the following? D) evaluation. C) multidimensional These are factors that the company may be able influenceor at least anticipatebut not fully control. D) manages data entry staff. B) As a major cost center, it is important to pay attention to the sourcing, shipping, and warehousing. E) cultural, Some managers use ________, which provides four indicators with which organizations can set goals and measure performance. It addresses providing service and support to the customer after the sale. Acknowledge when there has been a previous breach of trust. E) Survival. B) Apple's iPod and iTunes. "Look and feel" copyright infringement lawsuits are concerned with: C) submitting the order. Order fulfillment involves all of the following business processes except: B) physical C) Radical innovation E) monitoring. B) Enabling business functions and departments to share information A) He asks to be copied on everything regardless of what it is. Informal processes, of course, will need to be documented for the first time. D) Quality can be improved on the basis of hard data. C) Patent law Computer abuse refers to acts involving a computer that may not be illegal but are considered unethical. E) focus on components of service success: tangibles, questions, and margins. There are a number of subsets to lean BPI, such as kaizen, PDCA, and 5S. C) Customer A) Amazon's one-click shopping. C) He assumes that people are working their hours as noted on their time card. B) quality. C) the mobile digital platform. E) nowhere, because they are only used during a visit and are discarded once a visitor leaves the Web site. C) using the graphical elements of another product. E) The Internet increases switching costs. D) Manufacturing and production B) Computer chip Analyze employee performance data, collect feedback from them, and simply observe them to determine whether or not your documentation matches reality. B) Business processes are a collection of standard operating procedures. E) car speedometer. E) He has a scheduled vacation and is e-mailing and texting employees during regular hours. What is a set? Its these ongoing tasks that make your company what it is and that determine how successful your company can be. E) COPPA. A) Musical compositions The four major types of enterprise applications are: E) only a single supplier. C) PGP A department store creating specialized products for preferred customers. A) ISO 9000. C) cash 120 seconds. B) technology, people, culture, and structure. A) He asks to be copied on everything regardless of what it is. B) Implement a strategic transition to the new system E) Evaluate performance and take action. A) Identify the business ecosystem the distributor is Internet technologies are universal, and therefore usable by all companies. A) They are adapting to change and uncertainty. E) budget, Why is it important for management to use a balanced scorecard? a. OPAs are plans, processes, policies, procedures, and knowledge bases specific to an organization. A man steals from a grocery store in order to feed his starving family. His action is acceptable, because the higher social value is the survival of the family. B) big data. In making clear improvements to your business processes, youll almost certainly improve your companys bottom line. C. 20 Questions Show answers. Both quantitative and qualitative data is needed to understand the full context of the issue at hand. Political (Citizen) Involvement. B) His action is acceptable, because the higher social value is the survival of the family. B) competitive advantage A) expense budget True or False. Internal business processes can be categorized as formal or informal. E) It is strategic and results oriented. A) internal business process perspective B) transmit orders to restock directly to its suppliers. B) on the hard drive of the visitor's computer. Values, beliefs, and attitudes are psychological influences on the consumer purchase decision process. A strategy map helps employees to feel engaged because it shows how their work contributes to organizational effectiveness. These factors after being figured out are grouped into strengths and weaknesses of the company. A) bureaucratic C) strategic Data is information that has been shaped into a form that is meaningful to human beings. The United States subprime mortgage crisis was a multinational financial crisis that occurred between 2007 and 2010 that contributed to the 2007-2008 global financial crisis. A) measurement of quantifiable goals and quick corrections. C) Opt-out program The supervisor is doing which step of the control process? True or False, Which main business function is responsible for maintaining employee records? Customer satisfaction is an important focus for marketers because. The internal environment of an organization refers to events, factors, people, systems, structures and conditions inside an organization that are generally under the direct control of the company.. Corporate mission, corporate culture, and leadership style are factors that are typically associated with an organization's internal environment. E) Computer Matching and Privacy Protection Act, Computer Matching and Privacy Protection Act, Gaining unapproved access to a computer is not a federal crime. C) overemphasis on means instead of ends E) team leaders. Techniques for improving quality include all of the following EXCEPT B) Successful implementation requires commitment and leadership from top management. He was now ready to assess his When a cookie is created during a website visit, it is stored: D) It increases employee commitment and workers taking responsibility for their performance. E) market share. True or False, The three main dimensions of information systems are management, organizations, and information technology. Roberta, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 0.2 percent through additional training for her staff. D) tactical TQM is a comprehensive approach dedicated to continuous 2 It focuses strictly on observable behavior, not thought and emotion. A number of methodologies have been developed over the years for improving business processes within a variety of contexts and scenarios. A) Sales and marketing True or False, A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives? These processes are responsible for planning, monitoring, managing, and controlling the core and supporting processes from start to end. Walmart's attempt to increase its online presence is an example of a firm using information systems to: C) income statement. A business model describes how a company produces, delivers, and sells a product or service to create wealth. E) There is no distinction, they are the same thing. Friction-laden processes dont just hold your employees back. D) Senior management Service firms are different from for-profit businesses in all of the following ways EXCEPT B) P3P B) incremental C) 2 and 3 A) Improved efficiency This organization has overcome the control system barrier of (In short: Implement strategic change management.). For one, its just easier to jump back into a process when only one part of the plan isnt going well. B) to view performance in several areas simultaneously B) fewer suppliers. To achieve this goal . A) Control of the supply chain influences the work processes and levels of performance through a set of accepted norms. B) direct E) Digital firms have more flexibility to survive in turbulent times. A) Operational excellence D) His action is wrong, because if everyone were to do this, the concept of personal property is defeated. D) A department store creating specialized products for preferred customers. Measuring and evaluating performances. True or False. D) influences the work process and levels of employee performance. Which of the following may be done as a corrective action in the control process? It was triggered by a large decline in US home prices after the collapse of a housing bubble, leading to mortgage delinquencies, foreclosures, and the devaluation of housing-related securities. The SMART methodology is effective here, as it leads you to set goals that are Specific, Measurable, Attainable, Relevant, and Time-Based. The flattening of economic and cultural advantages of developed countries. C) It identifies all measures, whether significant or small, that help to implement strategy. Self-Concept. A) market share C) decentralized controls E) costs, tasks, structure, and management. 11. Standards are best measured when they are 28.The organization's processes and procedures for conducting project work during Executing, Monitoring, and Controlling include all of the following EXCEPT: A.Change control procedure. The principles of agile software development have also been applied to the world of business process improvement. This situation is an example of which barrier to successful control? There are a number of other manufacturers who produce similar water toys. All of the following are new technology-related trends in MIS except: There're generally two type of business processes: Functional processes Cross-functional processes Functional processes are the processes that are performed within the ambit of a functional department. B) shows how their work contributes to organizational effectiveness. C) comparing performance In short, an internal business process is anything your business "does". This data analysis should come before youve drawn a conclusion not as a way to rationalize a decision after the fact. C) They offer services that are highly perishable. Ideally, personal finance is a process of management and planning that anticipates or keeps abreast with changes. ________ is the process of instituting ongoing small, incremental improvements in all parts of an organization. Here, youll consider everything that could possibly be causing the main problem within the process then working to understand just how connected these factors are. As needed, expand upon your current documentation to provide more clarity and insight into your current operations. E) replication of business models in multiple countries. B) They are discovering irregularities and errors. A) CEO A. personality B. affect C. individual differences D. cognition E. lifestyle D. cognition In many cases, your team may have simply gotten used to the way we do things around here and might never give a second thought to how much better things could be. B) The World Wide Web Which of the following best expresses the utilitarian principle in evaluating this situation? E) balance sheet, Which of the following is NOT characteristic of an external audit? C) A business firm is a collection of business processes. King Power and Light has a goal of reducing its electric costs by installing solar panels on all of its building and supporting an increase of solar farms in the area. This will help you dig past the surface, potentially uncovering the true root cause of an even more complex problem to tackle. Ironically, this means formalizing as many of your processes as possible over time as needed to truly get your organization running like a finely-tuned machine. E) Transactional needs of the organization, Long-range planning activities of senior management, A(n) ________ is an activity for which a firm is a world-class leader. D) "Whatever my next job is, please make it with a manager who cares about his employees and not just the bottom line." C) allows easy comparison of different departments doing different activities. Working with your team, you can then begin further prioritizing each of these areas for improvement and thinking about how youll make it happen. B) Companies should determine which workers are to blame for problems. Business process improvement (BPI) can also help you zero in on the root cause of problems within your workflows. Before the fall term began, professors at Pinetops Community College were required to fill out numerous forms, including performance objectives, surveys, and lists of their summer contacts with prospective students. E) Machines. D) statistical process control. Issue and defect management procedures. B) customer perspective If one element brings positive effects to company, it is considered as strength. All of the following are competitive forces in Porter's model except: On the surface, this simply means taking whats not working and figuring out how to make it work. This means embracing the idea that the status quo is mere table stakes at all times and that its always possible to do more in some way. Internal impacts The internal factors refer to anything within the company and under the control of the company no matter they are tangible or intangible. Start by looking at things from the top down. As mentioned, standardizing your core processes will eventually make these processes second nature to your team. B) e-business. B) CFO A) on the website's server. C) external audit. Which of the following statements about digital firms is not true? E) Business processes are typically . Enterprise environmental factors refer to both internal and external environmental factors that surround or influence a project's success. B) customer perspective Finally, think about the ripple effects of improving each of these areas and whether fixing certain issues in a specific order might be most beneficial. A) significant decreases in operating costs. D) an increase in operating income from productivity gains, Riter Corporation manufactures water toys. A) In digital firms, time shifting and space shifting are the norm. E) the increased use of global currencies. To maximize your BPI efforts, focus on what will have the strongest and longest-reaching impact on your business then keep paring away at the next challenge in front of you. Using the above example, you can transform the basic goal of decreasing invoice errors by answering the following questions: On top of giving you clear goals to strive for, being this comprehensive will help you assess your improvement efforts over time. ". In the VALS framework, two segments stand apart based on their abundance or lack of psychological, physical, and material __________. Which level of the organization is an ESS specifically designed to serve? B) positioning Internal risks are faced by a company from within its organization and arise during the normal operations of the company. D) revenue growth, 13) Measures of the balanced scorecard's customer perspective include all of the following EXCEPT: D) the mobile digital platform. C) Make sure they know you are taking the new role seriously and come in early and stay late. A) Kant's categorical imperative D) identifying and clearly describing the facts. These more practical improvements will mean more (and more valuable) opportunities for team members to interact for various purposes. Depending on the situation, enabling your team may involve: You might need to let your team practice implementation of the new process before actually doing so. B) Customer and supplier intimacy New products, services, and business models B) human resources That said, you ultimately want to get to a point where everyone is naturallyoperating to their highest capacity. Which of the five moral dimensions of the information age do the central business activities of DoubleClick involve? True or False, Some forms of illegal sharing of music files have declined as legitimate online music stores have expanded. Information technology (IT) consists of all hardware and software that a firm needs to use in order to achieve its business objectives. B) 1 and 2 As we said above, this could mean anything from making a quick fix to introducing an entirely separate improvement initiative. E) a rigorous statistical analysis process that reduces defects in manufacturing and service-related processes, D) a philosophy of small continuous improvement that seeks to involve everyone at every level of the organization. Computers and programs are the only things required to produce the information an organization needs. C) the reduction in travel times and the ubiquity of global exchange and travel. E) Controlling the supply chain means it can be used to monitor employees and assess job satisfaction, engagement, and leadership. D. Beliefs and reactions to situations. E) Privacy law, What is the most important function of an enterprise application? D) FIP IT governance refers to the overall decision-making that guides the IT strategy of a firm. C) The Freedom of Information Act More than merely ironing things out and maintaining the status quo, you can actively look for ways to bring in even more cash and to do so in the most economic way possible. D) Improved employee morale The internal business processes perspective of balanced scorecard were used to create new products, services, and processes. C) Because national economies are more interconnected, if one takes a downturn all take a downturn. They kept us so isolated that we never even met the clients." The U.S. Department of Commerce developed a ________ framework in order to enable U.S. businesses to legally use personal data from EU countries. Tactical control is performed mainly by E) e-government. What is the dominant approach for budgeting used today? E) oversees the company's security policy. C) financial E) randomly. E) cash, At Taylor Activewear, orders have significantly exceeded projections, and Macon, the operations director, has decided to hire for a third shift in the plant. D) low-cost leadership, new market entrants, product differentiation, and focus on market niche. D) feedback. To do this, teams often create a fishbone diagram using the 6Ms of Six Sigma. True or False, The law of diminishing returns only applies to digital products. E) customers, suppliers, new market entrants, and substitute products. B) Reengineering D) overemphasis on one instead of multiple approaches. C) translates business problems into information requirements. How would innovation and learning be measured on the balanced scorecard? These risks can be forecasted with some reliability, and therefore, a. C) learning and growth perspective E) FTP, Competitors were seeking which of the following business objectives when they rushed to provide ATMs after Citibank introduced the first ATMs in New York? D) the Golden Rule Essentially, the agile approach to BPI involves: The idea behind agile is to make the most immediately practical and impactful improvement possible at any given moment. D) An extranet B) making more products available. E) identifying the potential consequences of your options. A) programmer. A) provide mass customization. A(n) ________ represents the profits or losses incurred by an organization. An internal process is any operation that takes place within your organization on behalf of your business, for business purposes. A) 1 only Nike's use of celebrities to market their products, TRUSTe is an example of which of the following? E) matrix, At Hamilton Hardware, employees were asked how the quality of the company's customer service could best be measured, and management then implemented a survey system based on the feedback. D) variable Feb. 24, 2023 - As Industry works through the onboarding and configuration processes in the National Background Investigation Services (NBIS) system, the DCSA NBIS Industry Onboarding Team would like to remind users to refrain from taking any subject management actions in NBIS, to include creating a subject's profile or initiating cases, until notification is provided that these actions can . Was time wasted company which impact the success and approach of operations describing the facts data should be the for! Arise during the normal operations of the following may be able influenceor at least anticipatebut not control... Controls e ) budget, why is it important for management to a! 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