@Travelw This is from the medallion FAQ's on the Princess site. How can I get help with my Medallion device on board? I did sign on today and got the white screen of death. Personalize your dining experience with Dine My Way reservations. App has problems User reports 35 Jump To: Software Details Reviews Alternatives Contact Support Cancel/Delete Troubleshoot problems reported in the last 24 hours 24 hour clock Most reported problems Something else 274.3% Not working 60.0% Login 14.3% Connection 11.4% Reported Issues: 96 Comments By Stephanie Dec 09 2022 Looks like you should have the latest version of the App. Tried the web version and it tells me that the Booking Number is already claimed. MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. I've never been asked to show the app at check in. Your vacation simplified, personalized. Why are you attacking me? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496803', '');}, 'log_autolink_impression');Cruise line. ), @Aunt Bartywelcome to CruiseCritic! Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. Click Princess MedallionClass "Force Stop". Started June 21, 2021, By the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. What they don't tell you is that it won't work if your phone is too old. And for "game-time decisions," check how many people have reserved a venue at any given moment. Booking name was Brenda App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. I opened a new account but it also revert to the old booking number and ship. If so, you would have historical records of personal information that should have been converted over to the MC App. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. 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Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. CC Help Jenn I kept getting booted off of it, logging back in was . How does the Medallion device help with guest safety? The Medallion device contains no personal information but transmits an encrypted guest i.d. I think they were having server issues this morning. Unable to complete personal information and emergency contacts sections on medallion app! I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. It's just, dammit! So we made it easy to get in contact with the support team at Global Experience Innovators, developers of Princess MedallionClass. Passage Contract & Acceptances/Acknowledgements, United States (toll free): 1-800-774-6237, Australia and New Zealand guests (calling internationally): +61 2 8362 4400. That eventually went away. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. The save screen is grey and won't let me save details, upload documents or save my companions photo or documents, I have deleted the app and reloaded to no avail, are we able to bring all our documents for boarding, Can't download photos of me and my wife on the app .Also cannot put our COVID vaccination certificate info on the app .can we show the actual paper certificates when we board .can you please help thanks. The months and dates flash up and quickly disappears. Can't link the booking number on the iPhone app either. App still crashes on my phone, but as long as I can get in somewhere, I am good. What do I need to get it to save the information? Purchase food, drinks, stuff even laundry tokens! . Not at all, and you can still complete OceanReady steps to make the embarkation process effortless when you arrive at the terminal. It freezes every time I try to access anything. Tried to log in for two weeks. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Pretty sure everything else is manual entry. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. By Does the MedallionClass app work before my cruise? I deleted the App from my Iphone and i-cloud and re-installed. Now, put your network on 4G e.g. I believe they have the ability to make updates within the app on your behalf if there's an issue. In addition to unlocking a world of unique experiences, it also unlocks your stateroom door, and is used to make purchases on board. But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation. Is a Medallion wearable safe to use if I have a pacemaker, or other medical device?The Medallion wearable includes magnets and RF technology that have been designed and manufactured to meet the radio frequency (RF) requirements set by the Federal Communications Commission of the United States. At this time home shipping is only available for U.S. residents. Couldn't log in with password had to use book ref. although our passes are on our phones I printed the passes off. I was able too use it with no problems 4yrs ago, not one glitch, now I can't even get any documents into it, it took my name, date of birth and picture, that's as far as it got me. The last part to complete my requirements is the photonot working for me. Very frustrated, as was wholly unable to log in at all yesterday (a two-hour endeavor). Update Princess MedallionClass to the latest version on PlayStore. As the App does not recognise my name, date of birth or Princess Cruise Booking reference I cannot proceed any further. LauraS Watch the leaves change as you enjoy the flavors of the historic Atlantic Coast. Right now, it is hit and miss/for some, not others/very poorly developed. A Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising. Wi-Fi everywhere on board so you can text, post photos, video chat and more! This will be an interesting cruise in 5 days. Give an option to put you in the queue and call you back when someone can help you. Cannot link my booking, the error is No booking number found. I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. Please, a line by line instruction guide? They may also call the Guest Services Desk or talk to their Stateroom Steward, as usual. Re Princess (ta && ta.queueForLoad ? Says server problems to try later, Medalian app won't let me add my enhanced drivers license state. Le lorsque je touche l'appareil photo, a m'envoie sur les photos dans mon tlphone. The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. I have successfully located the Arrival Time feature on my tablet. Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. What happens if I lose my Medallion wearable? Can you help me? White screen of death, opened app to order beverage packages and noticed that "Order and Customize Your Medallion" was unchecked. A multi million dollar company with two bit IT system! App is doing nothing it was intended to do--does not allow me to register with email or booking number. my next gripe is about the airport that if we are unfortunately needing repatriated home. Does anyone know how I can do this outside of the app? The usability of the app whether it is on the Internet or via the iPhone is EXTREMELY poor. After scanning my passport and filling in the details, I press SAVE. Thanks for watching! click "Force Stop". I have called Princess Support about 9 times. I am running a Samsung phone but have also tried on a windows pc, My husband's (John Wegley) info is on the app but I have totally disappeared. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. On android, goto "Settings" "Apps" or "Manage Apps" tab. Walk along sun-kissed beaches in laid-back style. In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). I even tried to use their web version of the app. Pass. I want to be able to use the app.). Download the MedallionClass app on your smart device to get started: Watch Order Food, Drinks + More with OceanNow Hungry during Movies Under the Stars? I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. CC Help Jenn I have successfully located the Arrival Time feature on my tablet. Its a bit like booking a restaurant then shopping and cooking your own food to take! All of the information on the app goes into the medallion as far as I know. You can even create an OceanTagalong that follows you throughout your cruise. The Medallion app only prompts her to upload her passport in the "travel documents" section. Help. If a guest notifies the crew of a lost Medallion device, it will be disabled and replaced at no cost. I cannt get my health status to open and boarding times . Very frustrating. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. The levels of RF energy it generates are similar to those found in many consumer devices. We'll see how it works once on board. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. Is the app available in multiple languages? When I uploaded my passport I get an error saying that my first name does not match. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. Tried to download an existing photo. Using your phone take a screenshot of your vax card, see if that will upload on the App. Tried on 2 iPhone devices + removed & reinstalled app + switched off iPhones etc etc etc. My partner has same problem. . Does anyone know how I can do this outside of the app? download the app in your phone's app store. Wont let me get past birthday Do I need required travel documents for embarkation if I've completed the OceanReady steps? I've been trying to upload our security photos for over an hour. Now that I'm back onshore, the app is totally screwing up my phone. Enter your device passcode. Shop for accessories and customizations through your OceanProfile record in the MedallionClass app. WTF? Yes! Surname Salzer. Started June 21, 2021, By The technology allows for touchless services on board and more. I want to print "view port guides' under the JourneyView for my cruise on my Android phone NOTE 20. there is no print button available and no URL I could copy and put on my computer to then print out. Re: Princess cruises Medallin app 1 year ago Save I am unable to get anyone to help me with the App or to make our dining reservations. On the web version, I can't link my booking number. Order them for yourself and your travel party now through the OceanReady section of the MedallionClass app or purchase them on board at the OceanFront area. Very frustrating! Can't sign now for my wife. I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. It lets me on the app but cant do anything once Im on. Previous message had wrong email address: However, all the information showed up on my traveling companion's Medallion. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. You have a want not a need. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. We just used the medallion last week on a Princess (ta && ta.queueForLoad ? Our guests are sharing some favorite moments from their MedallionClass vacations, and we can't wait for you join them! have your passport handy. Why is my COVID pass still pending 3 days before the sailing date ? I have been trying to add our information into the app but the save button is grey - will not save. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. Then ask the rep to set up your arrival time. It looks like it is saving but stays on the same screen with SAVE highlighted. Once on the ship, you'll discover more issues with the Application and no one on board who can fix them, or who actually cares anymore because they've been hearing about the issues for months. There are many android uses who will be able to help you (I'm an Apple kind of person). I have always had good luck with the Medallin app. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". Thank you, Rick&Jeannie! Always get message try again later Unable to login. My personal information appears to be incomplete. Powered by Invision Community. This ranks as one of the slowest unfriendly apps I have ever seen!! You will be able to leave a comment after signing in, By So much for relaxation. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I still don't see anything about choosing an arrival time but at least I'm in . (well other than pre-cruise testing requirements, etc.). She deleted the app and re-installed it but to no avail, Everything on my Medallion app works except when I click on the dining for reservations I get endless loading but nothing ever comes up, I cannot upload photos for a cruise starting August 12th You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. (And that was a nightmare) Hello Travelers, I have heard from others that people are having issues with the Princess Cruises Medallion App not allowing them to complete their travel checklist to get into the coveted Green Lane, which allows you to get on the ship the quickest on Embarkation Day.Today, I received an email from Princess that they had just launched a web version of their app, which has some of the same functionality. For customer support, please contact: AskOceanMedallion@carnival.com Rating 4.6/5 Votes 37,154 App Worthless app and website. Went in to find out why and screen went blank and white. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Please advise what I can do. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110500171', '');}, 'log_autolink_impression');cruise. Booking name Rene Our other single voyage works fine. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. If you already have an online account with Princess, you may enter your . Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. It contains your cabin number, your drink plan etc. Showing up on a new Android phone, with a cruise that has been cancelled. Looks like you should have the latest version of the App. IDK why no 8-tops, but not interested in them. This is over several weeks time. Medallion device will be waiting at the port for guests living outside the U.S. For security of purchase transactions, each Medallion device is associated with a guest profile that contains their onboard security photo. Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. It crashes, it stalls, it randomly shuts down. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Watch video: The MedallionClass App Experience MedallionClass Vacations in These Destinations Pause Started June 21, 2021, By Watch live TV, movies and Ocean Originals anytime, anywhere! Speeds will vary bydestination with slower speedsin regions like Alaska & the Baltic. 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