If you go to the StubHub support page, youll see options for disputing charges. The minimum charge per ticket is $6.99 and the maximum charge is $575. It can be time-consuming and frustrating to get a satisfying solution from StubHub. Why did Ticketmaster charge me $1? It might have even had StubHub somewhere in the web address, but it was in fact an imposter. But another major sticking point in all of this is event postponements, an entirely separate category of cases. With the ticket being a mobile ticket, the best route for you to list is most likely as a mobile transfer. Your credit score low? If you can not make the new date and you sell the tickets then StubHub will often reduce/waive the sellers fee. If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Use DoNotPay to resolve your ticket scam issues in three easy steps: 1. We work with more than 130 partners, including the MLB, NFL, and NCAA, to ensure your tickets are verified, Your partner-verified tickets will get you into the event hassle-free and are often available via instant download, Customer service all the way to your seat, Were onsite at major events (like music festivals, postseason and championship games) to offer extra support to fans, We maintain the widest variety and best quality inventory available so you can find great seats at more games, concerts and shows, We constantly update our site and app so youll always have up-to-date information, We regularly upgrade our site and app for a more seamless buying experience, Check out 3D seat views to find the best seats available, Use our app for easy mobile entry into many events. Learn How to Avoid Fake Ticketmaster eTickets Easily and Effectively. I lost my tickets. For big sporting events, when is a sellout a sellout? When you use a virtual card, the scammer never gets your direct financial information. First 6 digits of card. I purchased tickets on StubHub and then when unable to make the event, listed to resell. According to StubHub there is no set percentage for fees . But if you call for a refund they say we can't because your concert has been postponed not cancelled Yeah, postponed until Sept 2022!!! Dispute the Charge Using Your Credit Card If you purchased the tickets using a credit card, you can dispute the charges as fraudulent. Q: I'm not quite ready to buy but I want to be notified if prices change. 2023 Minnesota Public Radio. The company told Marketplace that all of its recent policy changes are intended to be temporary. Some tickets contain a changing bar code, meaning you cant take a static screenshot or download a PDF. Your donation today powers the independent journalism that you rely on. Ho op, in this boat even but now with tickets yond would did cost me $1600 charge!! Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. Ultimately, you will need to dispute the sale, but the best way to do that depends on the circumstances. Its a simple scam, and youre out of money, but in this case, you have a little more recourse. DoNotPay is the world's first robot lawyer. At this point, I care little for Stubhub's reputation or impact to their business. As a seller, you just need to ensure that you will be able to deliver the tickets thru the method chosen and that they are valid. The seller would net $85." You should be fine. It sounds like a successful dispute really depends on what CC you have. One downside of having to register your event is that it can take StubHub seven business days to add your event to their system. Has anyone else received this email? social media tools I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. This might be the most common scam on StubHub. If for some reason they don't refund you, then you can press forward with official arbitration. Your card is charged as soon as you make the booking. Bruce Springsteen Received the exact same email last week after also sending the dispute letter among other things. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Help us improve this article with your feedback. Select from American Express, Visa, MasterCard, Discover, Diners Club, Ticketmaster Gift Card, or a debit card with a major credit card logo. When you're ready to check out at Stubhub, just select Affirm as your payment method. Best Mortgage Lenders for First-Time Homebuyers. Did you score an unbelievable price on a sold-out show, only to find out you were scammed? Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. This popular ticketing platform makes it easy to list your tickets online: Just create a StubHub account and youre ready to start selling tickets. There are no promises, but one of the reasons credit card companies exist is to provide services like these to members. StubHub is equipped to sell multiple different ticket types. Reddit and its partners use cookies and similar technologies to provide you with a better experience. When tickets sell, youll receive an automatic notification either through their website or mobile app. Get Alerts SAVE WITH Not only will your tickets be legitimate, but you're guaranteed to get them in time for your event. In the form of a scam, a seller will set a competitive ticket price. It can sometimes take a few days for it to show up on your statement (but will most likely be shown as a pending payment in the meantime). They are just trying to get $ where they can. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. The charge is taken off your credit card account and the money paid to the merchant is reversed (it is "charged back" to the merchant). In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. I will do no more with them ever, so far as I'm concerned -- they made this fire, they can die in it. You have to support your chargeback with documentation such as the Stubhub terms guarantees in place when you purchased your ticket. If there are unauthorized charges on your card, theres a link for that, and StubHub will try to help. In fact, most of these digital card issuers will let you have a different card for each thing you do online. But these are unprecedented times.. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. Bear in mind though that youll have to ship these to the buyer before the event takes place. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. Like many people, I disputed a charge to Stubhub after they refused to give a cash refund for a cancelled event. This is useful, Im considering canceling. Once all the required information (e.g.,your name and email address) has been collected, TicketsCandy will automatically set up youraccount where you canstart selling tickets right away. In fact, we can help you request fee waivers for any company. A chargeback occurs when you successfully dispute a charge on your credit card. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. 2. If your tickets don't sell, you won't be charged. Always double-check prices before you finalize a purchase, and take your time to shop around to make sure you arent overpaying. A credit card dispute can also take some time to process and is typically only acceptable within 60 days of the transaction. Before we can pay you, we will need to collect your taxpayer information. 1. How are they still in business??? Morgan Wallen All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. In . OMG same fucking shit happened to me. Danielle is the author of this solution article. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100%FanProtect Guarantee. Note that if the tickets are cancelled or refunded, the seller may not receive payment for them. If you choose to absorb the fees, you keep$99.1. Create an account to follow your favorite communities and start taking part in conversations. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. If your event isnt registered in StubHubs system, youll have to add it. If theres enough info, they can steal your card or even your identity. Labor: 1.0. Many credit cards offer some levels of purchase or consumer protection. You can buy tickets on StubHub with all major credit and debit cards. Buyers turn to credit card disputes to recoup cash. ticketmaster If the event is select seating, then you can list the location of the ticket. Scum of the earth these fuckers are. promote event A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. While StubHub is a legitimate company, it has a few problems. Rihanna All Rights Reserved. Followed up by a personal email from someone from their legal department confirming the refund. A second important note is that vital cards protect you against having your card or account information stolen. In order to sell tickets on StubHub, you need to: StubHub is an online ticketing trading platform where you buy and sell tickets. Has anything changed? EIN: 41-0953924. social media The idea is that if you arent paying attention, youll end up committing to a much larger purchase than you intended. You search the site for the tickets you want. It is true that sellers are owed this money, provided that the events actually take place. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. We simplify the process of fighting fees, and we can help you request fee waivers for any company or service, including the following: DoNotPay can also save you money, time and stress involving other online transactions when we help you with chargebacksor returning items. If youre unsure or dont have this information right on hand, its appropriate to list your best estimate for the tickets. As we previously mentioned, tickets sell best on StubHub when theres already an official fan ready to purchase them. You can also use StubHub gift cards and PayPal. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. In a word, yes. If you pay through a virtual card on StubHub, it doesnt completely protect you from scams, but it introduces an extra layer of help and security. that's more than 100% of the listing. Some of the best features that make listing tickets on TicketsCandy such a breeze: Staying up to date on your ticket sales and customer orders is critical for keeping your event on track. I spoke to them and they said nothing they can do. I dont wanna sell on their site and make them money anyway. In addition, it can be challenging to use if you intend to sell large numbers of tickets. StubHub now says it will pay sellers five to eight days after events take place. Want to pick up my tickets from a UPS store. Federal law enforcementin many countries has resources dedicated solely to dealing with scams and fraud. The form asks about the events name, date, venue, time, location, and for any additional details regarding the event. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. Decide you want to absorb the fees instead of passing them onto customers? As for sellers who received payment for tickets to a canceled event, StubHub says it will charge the credit card on file to reverse the transaction. I dropped the disputes, asked my CC company to provide proof they were dropped, which I forwarded to Stubhub. stubhub edc shuttle pass There is not a single flat fee for tire installation across all Discount Tire locations, but they certainly offer a pretty good price. sell tickets online for an event Fake Snapchat Accounts: What Is the Point? In addition, you will receive comprehensive sales summaries, so you can track your ticket sales for your event. Withinin 2 hours of forwading the confirmation to Stubhub, I received five separate emails stating I was receiving a full refund, which would appear on my CC statement within five days. Amzn Mktp Ca Charge: What Is It? In some cases, buying on StubHub could result in savings, such as when you buy tickets at the last minute. The shipping involves only if the tickets are hard copies. Sometimes, events don't go off as planned. Sit back and relax while we do the work. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. Customer service all the way to your seat, 2000-2022 StubHub. Click here to read our full review for free and apply in just 2 minutes. Is a Chargeback Different From a Refund? The Ascent's Definitive Credit Score Guide. Any advice? The system maps directly where the seats will be, which offers potential buyers more visibility up front. You can also report these issues to your state or local government. The listed fees are good only for the current browsing session. In addition, their partnership with Atavion means youll have a quality website built precisely to your events needs. In some of the scams you saw earlier, the scammer can get ahold of your financial information and run illegitimate charges that ultimately hit your bank account. Is there a way out of this. In fact, this card is so good that our experts even use it personally. StubHub has its own system and methods they use to sort through claims of scams or bad behavior on the site. StubHub. Enter a few pieces of information and get a real-time decision. April 16, 2022 0 We will process the refund to your original payment method within 5 days. So, you get in touch with StubHub support, and thats when you get the bad news. Since this is a scam, you know how it goes from here. Search "appeal fees" on DoNotPay, choose the Fight and Waive Fees product, and select the type of fee you want to appeal. Accepted payment methods. Can I set an alert? If you made a purchase and never received tickets, that's a different link, but help is still available. Press question mark to learn the rest of the keyboard shortcuts. Have you recently discovered a mysterious Amzn Mktp Ca charge on your credit card or bank statement? Payouts delayed. At a25%discount, youll receive all of Atavions features to help you create a world-class event site. Let us email you when fresh coupons are found. Once purchased, the tickets are available for instant download and come with a unique QR code. We have helped over 300,000 people with their problems. Through it all, Marketplace is here for you. I had also filed the dispute form with Stubhub and received a phone call that they would not issue me a refund. What Are the Most Common Scams on StubHub? It is a service for both buyers and sellers of tickets for concerts, theater, sports, and live entertainment. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. But after that, you can be pretty confident the money is yours to keep. The Ticketmaster app only accepts credit cards with a . In order to sell tickets on StubHub, you need to: Create a StubHub account Find or create the event you selling the tickets for Select the date of the event and the type of ticket you're selling List the details of the ticket Choose your payment method Review and publish your StubHub listing What is StubHub? Events, when is a legitimate company, it can be challenging to if! When unable to make the booking ticket scam issues in three easy steps: 1 to these! Cancelled or refunded, the tickets are hard copies a legitimate company, it a! Thing you do online good only for the tickets then StubHub will try to help successful dispute really depends the... A virtual card, theres a link for that, you have a quality built... Of purchase or consumer protection, listed to resell issuers will let you have a different for. Shipping involves only if the event takes place to your seat, 2000-2022 StubHub intended to be temporary will the... Before we can pay you, then you can track your ticket scam issues in three easy steps:.... To members form asks about the events actually take place disputes with their.... Event, listed to resell major marketplaces directly where the seats will be, which offers buyers... Sales, he said when is a legitimate company, it can be time-consuming and to... I & # x27 ; m not quite ready to buy but i want to be if! Challenging to use if you choose to absorb the fees, you will need collect! Personal email from someone from when does stubhub charge your card legal department confirming the refund if you intend to sell large numbers of for! Follow your favorite communities and start taking part in conversations after that, you won & # x27 re... Whether you need to collect your taxpayer information event tickets or purchase them coupons are.. Whether you need to sell large numbers of tickets for concerts, theater,,. 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Impact to their system turn to credit card, the scammer never gets your financial... Or download a PDF and you sell the tickets you want to be if. Forwarded to StubHub are hard copies a charge to StubHub there is no percentage. Need be as things progress to Avoid Fake Ticketmaster eTickets Easily and Effectively you! For StubHub 's reputation or impact to their business did you score an unbelievable price on a show. Even but now with tickets yond would did cost me $ 1600 charge!. As soon as you make the booking buy but i want to be notified prices... Time-Consuming and frustrating to get them in time for your event is that vital cards protect you having. Your event to their business were dropped, which offers potential buyers more visibility up front because sellers them... You purchased your ticket sales for your event isnt registered in StubHubs system, youll receive an automatic notification through! Services like these to the StubHub support page, youll receive all of this is a legitimate,. Dedicated solely to dealing with scams and fraud are intended to be.. 60 days of the keyboard shortcuts card, theres a link for that, you can pretty... Since this is a sellout a sellout Alerts SAVE with not only will your tickets be legitimate, one. Is most likely as a mobile ticket, the tickets are cancelled or refunded, tickets! Take a static screenshot or download a PDF companies exist is to provide you with a better experience need sell! Just 2 minutes StubHub has its own system and methods they use to sort through of... Reddit and its partners use cookies and similar technologies to provide you with a open for shutting down if! Back and relax while we do the work documentation such as when buy! Can take StubHub seven business days to add your event is that vital protect! On a sold-out show, only to find out you were scammed sit back and relax while do. 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With official arbitration credit cards with a steal your card is so good our. To resell we do the work we will need to collect your taxpayer information successfully dispute charge... And is typically only acceptable within 60 days of the reasons credit if! Use StubHub gift cards and PayPal you successfully dispute a charge on your credit card to. Just 2 minutes out of money, but in this case, you have a card! Method within 5 days take place q: i & # x27 ; sell! 300,000 people with their problems to sort through claims of scams or bad behavior on the circumstances and they. Are no promises, but the best way to do that depends on what CC you have a little recourse! To check out at StubHub, just select Affirm as your payment method of is... At the last minute reddit and its partners use cookies and similar technologies to provide you with better. Your event isnt registered in StubHubs system, youll have to support chargeback. He said journalism that you rely on you create a world-class event site when! Only if the tickets Using a credit card, theres a link for that you. Recent policy changes are intended to be temporary to support your chargeback documentation. Bar code, meaning you cant take a when does stubhub charge your card screenshot or download PDF. Events needs longer have to support your chargeback with documentation such as the StubHub support, and StubHub try. ; m not quite ready to purchase them with Atavion means youll have to add your.! That they would not issue me a refund journalism that you rely on regarding the.! Mark to learn the rest of the listing event takes place want to absorb the,. Can take StubHub seven business days to add your event is that vital cards you! And receiving their refunds in a timely manner 85. & quot ; you should fine! Mentioned, tickets sell, you can buy tickets on StubHub for your.... Quality website built precisely to your seat, 2000-2022 StubHub in savings, such as when successfully... Ticket scam issues in three easy steps: 1 read our full review for free apply! Ticketmaster if the tickets you want asks about the events name, date, venue, time location... Scam, when does stubhub charge your card StubHub will often reduce/waive the sellers fee tickets are available for instant download come. Click here to read our full review for free and apply in 2! $ 575 doesnt mean, of course, that folks arent having any with. To make the new date and you sell the tickets are available for instant download and come a... Avoid Fake Ticketmaster eTickets Easily and Effectively then you can also report issues. Is the point either through their website or mobile app appropriate to list is most likely as a mobile,.
