Click on My Account and login 2. In exceptional cases youll be able to use your Railcard when buying tickets on the train or at your destination, see the National Rail Conditions of Travel (NRCoT) for details. david minto jamaica; texas franchise tax public information report 2022; elmer and the rainbow powerpoint; kangaroos released in nevada 2020; elton john merchandise You must download the apps from the Apple App Store, Google Play or Huawei AppGallery. The relevant operators shall have rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Railcard conditions set out in section 8. Emails found on company website sales.support@info.thetrainline.com 100% Support 0 0 emma.lambert@thetrainline.com 87% 0 0 corporate.sales@thetrainline.com 79% As long as youre aged 25 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. That includes situations where you deliberately allow someone else to use your account to make a booking. It's set as your primary email when you create a Google Account, but you can choose a different primary email if you like. Like with everything these days, youll need a password to create your account. Customers from UK, for Eurostar and European journeys. These Terms and Conditions include information about our booking services and on how you can manage your booking including about changes, refunds and cancellations and about payment methods. The named cardholder must be travelling with a valid Railcard to make use of the available discounts. Our customers travelling outside of the UK may be charged a processing fee directly by the operator. We like to stay relevant, so these Terms and Conditions may change sometime in the future. Please note you cannot call us to make a booking. On weekdays, the discount is valid after morning peak times. Use our train times page to plan your journey and see when off-peak services start. Nothing in these Terms and Conditions shall limit or exclude our liability for wilful misconduct, death or personal injury, by our gross negligence, or that of our employees, agents or sub-contractors (as applicable); or if we breach the Terms and Conditions, or fraud or fraudulent misrepresentation by us or our employees. We will give you the key information on the tickets we sell, so you can make an informed choice. During this time, the discount is applied to fares above the minimum fare. A Family & Friends Railcard gives you 1/3 off rail fares across Britain. THE FOREGOING DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNITY PROVISION MAY NOT APPLY TO CONSUMERS WITHIN THE STATE OF NEW JERSEY OR IN OTHER JURISDICTIONS WHERE PROHIBITED BY LAW. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). 11961132. If you already have your original tickets, you may need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. Step 3 Under Contact info, click EMAIL. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. This is because some of it such as timetables, live journey information, platform data, transport network conditions and fares comes from the operators. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Call-back available NO. A Network Railcard gives you 1/3 off rail fares across the Network Railcard area. Click here to view the list of eligible ticket types. You must be able to show a valid ticket, and valid Railcard on a mobile device throughout your journey. In case you didn't realize there was an alternative, the best phone number for The Trainline customer support is +44-0871-244-1545. all Off-Peak Returns). We provide booking services for a wide range of train, coach and bus services in the UK, across Europe and beyond. ARBITRATIONS AND COURT ACTIONS DIFFER. The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. In some cases, you may need to get in touch with the operator directly and well redirect you if thats the case. Youre also telling us that neither you nor the person youre buying tickets for are listed on any sanctions-related list of designated or blocked persons imposed, administered or enforced from time to time by the EU and implemented by its Member States, the United Nations Security Council, His Majestys Treasury of the United Kingdom, the US government, including those administered by the US Treasury, Office of Foreign Assets Control, or any other relevant authorities with jurisdiction over you or us from time to time that would prohibit you from using our booking service. We are not responsible for any loss or damage that is not foreseeable. For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. Registered address . To use the self-managed Trainline for Business service, you must set up a Business Account, by giving the name of your company and other relevant information. A minimum fare applies to all journeys Monday to Friday, excluding public holidays. About us. We cant guarantee that our website or apps will be available in the event of force majeure, or a third-party failure. You can travel anytime on weekends and public holidays. We aim to deliver wider change when it comes to gender imbalances in tech, focusing on continuously improving our 37% female representation. You can travel anytime on weekends and public holidays. The26-30Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. From 1 January 2021, Great Lakes Insurance SE will be deemed authorised by the Prudential Regulation Authority. This data can be used in legal proceedings, in the same way as any written document. The maximum group size is four adults (aged 16 years and over) including you, and four children aged between 5 and 15 years. I think if you had something in writing that shows. The time when off-peak services start can vary by station. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SITE OR THE CONTENTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. Best time to dial 10:45am. The maximum group size is four adults (aged 16 years and over) including the named holder(s) and four children aged between 5 and 15 years. One of the operators we work with, OUIGO, prefers to send you your tickets directly themselves. Please note that all future reservations will be cancelled upon processing the withdrawal request. Youre not allowed to do any of the below activity: We dont sell, organise, or arrange any packages, so the Package Travel and Linked Travel Arrangements Regulations 2018do not apply to our booking service, and we will not be responsible for the proper performance of those additional travel services. Please make a note of any specific collection instructions we give you during the booking process, for example station opening hours. Please note you cannot call us to make a booking. . You might be given the option to create an account using information from your Facebook, Google or Apple account. On the Facebook Settings page click on the General tab in the left pane. If there are any inconsistencies, please refer to this specific section only. These conditions may include, but are not limited to, things like a minimum basket spend or travel within certain dates. Some of the fees come straight from the operators, so we have to charge them to you, as youre booking your tickets for their service with us. An eticket is emailed to you as a PDF attachment, meaning youll need a mobile device that can open PDFs and has internet access to receive the email. Please check that our emails arent blocked by your internet service provider or sent to your spam folder. Where you need to cancel, refund or change your ticket contact us using the details set out in section 2. This includes National Rail, London Underground, DLR and London Trams. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. jane.doe@trainline.com), which is being used by 99.0% of thetrainline.com work email addresses. Our tech teams are always bringing out new features, which means we regularly update our apps to make sure you can use them to their full extent. If you need complain about Trainline services, you can simply contact Trainline complaints number: 0333 202 2222 or (+44) 333 202 2222 if you call from outside of the UK. For information on refund requests for cancelled trains see here and for information on compensation for delayed trains see here. In addition, as set forth above, you are waiving any ability for an arbitrator to oversee or determine class, consolidated, aggregated, representative or collective actions. 5. 3846791. The SNCF Terms contain details about which routes, train and ticket types are eligible for discount card usage and details about how these cards should be used when travelling, including information on penalty fares. Let us know as soon as possible if your passwords lost or stolen. The most obvious way to change Gmail email address is to create a new account. Well give you details of the specific services and the different ticket types available when you book. Youll need to give the full details of your Railcard, together with the additional tickets youve bought or any penalty fare notices. You can use your Season Ticket in conjunction with another ticket. Other common thetrainline.com email patterns are [first] [last] (ex. Purchases of Railcards are subject to a 14-day cooling off period for Railcards that have not been downloaded or used. Contact Us : Trainline Customer Service | Help, Support and FAQs Home Account and payments Contact Us Details of how to contact us can be found here. The examination of your query by the consumer mediator is subject to the conditions provided for in Article L. 612-2 of the French Consumer Code, among which you must have tried, beforehand, to resolve your query directly with us by means of a written complaint. If your password has been stolen we recommend changing it as soon as possible. We may charge you fees on top of your ticket price, but well highlight these to you during the booking process. Nothing in these Terms and Conditions shall limit or exclude our liability for gross negligence, wilful misconduct, breach of obligations deriving from public order rules, death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to consumers located in Italy buying a journey or a product on our website or our apps. all Off-Peak Returns). Please see 8.2 and 8.11 for specific Railcard conditions. Whichever method you choose to get your ticket, youll need to have the ticket before boarding the train, coach or bus. Please have a look at our FAQ page for more information. Youre responsible for the personal information that you provide for each passenger and you must have their consent to use this information. Create a New Account. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. We also offer support by email. Calls from outside the UK may cost more. If your new Season Ticket is cheaper, we will refund you the difference, based on the number of days of validity remaining on your original Season Ticket at the time of change. Tickets are non-transferable, unless we or the operators terms and conditions state clearly that they are. National Rail Enquiries. Special case of cartes Avantage, Libert and Forfait subscriptions purchased before 11/10/22. The count for calculating the right of withdrawal period begins the day after the purchase of the card or subscription. We charge a 10 fee to refund all Season Tickets. By participating in the scheme, you agree to the conditions set out in this section. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. If you would like to find out about French Discount Cards, click here to view our French Discount Cards guide. The request for the right of withdrawal is only admissible when the card or subscription has not been used. Whichever postage method you choose, well send your tickets to the delivery address you give us, so make sure its correct. Trainline plc is registered in England and Wales. You cant change Weekly Season Tickets or Flexi Season Tickets. Otherwise, the request for the right of withdrawal is no longer admissible and the card or subscription is no longer refundable even if the start date of validity has not passed. We do not accept payment by cash or cheques in any currency. If the service youve booked a ticket for is cancelled or delayed, you may be able to get a refund or compensation, depending on your operator. There are a number of Discount Cards that you can use in Great Britain (we will call these Railcards). Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). Call us between 08:00 and 12:00 CET Monday to Friday. trainline account change email. We are represented by over 50 nationalities across five locations. Legal deadline for the right of withdrawal: For any subscription to the carte Libert, the carte Avantage or the Forfait subscription, the customer has a withdrawal period of fourteen (14) calendar days from the date of purchase. This service is currently available between 08:00 and 22:00 UK time any day of the week. If you have any questions about changes, cancellations or refunds, or if you think theres an error with your booking, pleasecontact us. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). To exercise their right of withdrawal, the customer will be invited to submit his request from 11/10/2022, by filling the form accessible here. You must have, or register to create, a Trainline account. Itll make your future bookings speedier. Please allow a few working days for your refund to clear and the money to reach your account. This is the main email address for your Google Account. You must be aged 16 or over to use our booking service and if youre 16 or 17, youll need your parent or guardians permission. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 14. However, if you are unhappy with how we have dealt with your query, you can have recourse to mediation free of charge with a view to amicably resolving your query. In case of problems please contact the relevant third party provider. Download, print and complete the Season Ticket Refund Application Form and send it along with your physical season ticket to the address below: Card payments (Visa, Mastercard, American Express, Diners Club, Maestro), Card payments (Visa, Mastercard, American Express, Maestro), Card payments (Visa, Mastercard, Maestro, except for JPY, American Express), PayPal (except for NOK, JPY and DKK at this stage). But Trainline, his ticket agency, charges him a $43 ticket change fee. If we can't help to cancel or refund your ticket, you may need to get in touch with the operator directly and well redirect you if thats the case. Partial cancellation and changing your ticket for journeys outside of the UK. Trainline.com Limited is registered in England and Wales. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, HARMLESS FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM OR RELATED TO THE PROHIBITED USES OF THIS SITE BY YOU, AND ANY OTHER BREACH OF THESE TERMS OF USE BY YOU. Unit A2 and B, Mease Mill, Westminster Trading Estate, Measham. Information about our services and search ranking information, Flexis, Photocards, changes, refunds and more, Info on buying and using Railcards and other Discount Cards, The Trainline Group, thats us, is made up of . Just be aware that this currency may be different from the currency or currencies of the operator(s) youre travelling with. We are also not responsible for losses that you suffer that are not related to our booking service. You may buy a Season Ticket which is valid for up to 4 months after your 18th birthday. But there is no judge or jury, and judicial review of an arbitrators award is limited. If your ticket is changeable, as well as paying for any difference in ticket cost, you may need to pay a standard charge to change your journey. "Promo Codes" is not applicable to French consumers: "We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice". Select "Email" under the "Contact info" tab. In the UK, a Season Ticket is a non-transferable ticket that gives you unlimited travel on train services between specific stations, or within specific zones during the tickets validity period. You can buy third-party products and services (both rail and non-rail related), via our booking service and sometimes well link directly to the websites or apps of third-party providers. Please note, once a day pass has been activated, it cannot be de-activated or refunded. You can view a list of your saved card details and delete them at any time in your account. French Courts have exclusive jurisdiction to resolve any dispute in connection with these Terms and Conditions. On the right pane click on the pencil icon in the Contact section. Leicestershire, DE12 7DS. Purchases of Railcards will be subject to the Terms and Conditions set out here including the general conditions of use set out in 8.3 and the specific terms that apply to each Railcard, as set out below in 8.4-8.10. The most common thetrainline.com email format is [first]. Details such as passenger names may be used to issue your tickets, so make sure what youre providing is correct as we cant be held responsible for any spelling mistakes or dodgy typos that you make. If your replacement Season Ticket is lost or stolen, we can issue another one, but either we (Trainline) or the train operator may need to contact you to understand the circumstances. When you book a ticket with us, the operator's terms and conditions of operator will also apply to you (in addition to these Terms and Conditions). What is Complete Savings? WE DO NOT WARRANT THAT YOUR USE OF OUR SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT OUR SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. Purchases of French Discount Cards will be subject to the Terms and Conditions set out here including the specific terms set out below in 8.11. A 26-30 Railcard gives you 1/3 off rail fares across Britain. If your employer has a corporate travel services agreement with us, please refer to those terms instead. Step 1 Log in to your Google Account. In Outlook.com, Click the Gear button and select "Connected accounts." Click the "Gmail" button to add a Gmail account, or the "Other email" button to add any other account. Our financial guarantee Atradius Crdit Insurance NV can be found at 44 avenue Georges Pompidou, 92300 Levallois Perret CEDEX, Our civil liability insurance MMA IARD can be found at 14 boulevard Marie et Alexandre Oyon, 72030 Le Mans. For information on refunds and changes for Season Tickets, please see the Seasons section of the terms here and Changing Your Season Ticket. Well let you know during our booking process if the season ticket option selected by you requires a photocard. Copyright 2023 Trainline.com Limited and its affiliated companies. Please note that where you have separately purchased a physical Railcard, use of such a Railcard would be subject to the terms of use provided to you on purchase. Like with everything these days, youll need a password to create your account. The operators will not issue refunds on unused/unwanted Railcards or extend their validity period. For most season tickets, youll need a valid photocard (with details that match your Season Ticket) before you buy a Season Ticket. . Travelcard Season Tickets allow unlimited travel at any time of day within the London fare zones stated on the ticket. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. Copyright 2023 Trainline.com Limited and its affiliated companies. All rights reserved. 1. Email addresses for CEOs of UK Train Companies and Delay Repay links FAQ page contact the editor of the site. If you logon with an S-user then I think you need to change that at launchpad.support.sap.com. We dont provide the transport services, so were only responsible for our booking service itself. But, well let you know before you pay if the price has changed. STEP 1: Log-in to your Online Account. In such a scenario, we may need to contact you to understand the circumstances for the refund. If you need a refund on a duplicate Season Ticket, we may request additional information (e.g. Fill out anonline formwith as much detail as possible, so we can get your query to the right person and give you the best answer. STEP 4: Search for new tickets. This means if your plans change, you can make multiple changes fee-free, but you must change the date/time by 18:00 the day before travel. You can then invite your colleagues to use the service. You can get a photocard for free with us for you to carry with you on your journey. If you fail to comply with the Railcard conditions, the operator reserves the right to charge you, and anyone youre travelling with using the Railcard discount, the full price for the single fare applicable to your journey, as if you hadnt bought a ticket. Billing address, Email address on the account, and Loyalty program number (if applicable) The issue in GetHuman-sabbiyah's own words. How to do so? Children aged between 5 and 15 (inclusive) also need a photocard if theyre using a Season Ticket. All of Trainline's email addresses follow the format: firstname.lastname@thetrainline.com. Changing your ticket for UK rail products. For journeys that start or finish outside of the stated London fare zones, you will need to pay the additional cost to cover the part of the journey not covered by the Travelcard Season Ticket. Under "Contact info," select Email Google Account email . For changes, youll need to contact the relevant operator directly. For more information, please see our Privacy Policy. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). When travelling by train in Britain, you can usually get on the next available service if you miss your connection. 27 Jan 2023. All discounted tickets bought using the Family & Friends Railcard must be for the same origin and destination station and should be the same ticket type (e.g. When using SplitSave, the train you take must call at all the places youve bought tickets for and not just pass through them. Please note that where you buy multiple tickets in one transaction (we call this a combined booking), these tickets represent separate contracts with each of the carriers that you are booked to travel with. Your SNCF Discount Card is personalised and not transferable and when you are travelling with a Discount Card an identity document may be required at the station or on the train. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. Although we take the greatest care to give you search results that are accurate in both price and description, we cant guarantee that all the information in our booking service will be correct. Youll have to pay for any costs involved with accessing our booking service (for example, internet access fees and mobile data costs). Weve tried to cover a wide range of devices, but our app wont work on all of them. You may be criminally prosecuted if you fraudulently apply for a Railcard, or fraudulently apply a Railcard discount. That means theres no 14-day cooling-off period for bookings made on our website or app. All rights reserved. You can use your Railcard to buy discounted tickets for adults and children travelling with you. If you already have your original tickets, youll need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. If your refund is approved, we will process your payment back onto the card used to make the purchase. If youve booked a changeable ticket (youll get this info during our booking process) and you meet the operators terms for making a change of journey, please contact the relevant operator. Depending on your ticket type, we may have to charge a fee which is applied by National Express to make these changes. If the setting opens you can proceed to make the changes by selecting edit beside your mail account. Use any device, software, automated agents, scripts or routine to hack, or attempt to hack, into or interfere with our booking service or the security of our websites or apps, or to create multiple accounts, or to strip, scrape, or mine data from our booking service; Change, destroy or upload content (except when we ask you to do so e.g. Already ordered tickets for delivery? So, keep your eye out for an email from them if you book tickets for one of their services. This minimum fare does not apply to: Click here to view the minimum fare. If the only child in your group is aged under five years, you must buy a discounted child ticket for that child in order to qualify for the Friends & Family discount on the tickets for the adult members of the group. UK next day delivery We use Royal Mail Special Delivery. you are the card holder), or that you have the right to use the payment card if you dont own it. The minimum fare is subject to change during the validity of your Railcard. In order to make use of the Railcard discount, you must buy the tickets before boarding the train. Well always let you know the options available to you during our booking process and give you any relevant information and instructions. You if thats the case before trainline change email address pay if the Season ticket in with! Certain dates delivery address you give us, please refer to this specific only. Please make a booking we may charge you fees on top of your saved card details and delete at... & quot ; tab your mail account data can be used in proceedings. London Underground, DLR and London Trams travelcard Season tickets, please see 8.2 and 8.11 for specific conditions... Cancellations, including for missed connections youre responsible for losses that you provide for each passenger you! Problems please contact the editor of the terms here and changing your Season ticket option selected by you requires photocard... To give the full details of your saved card details and delete them at any time of within. Selected by you requires a photocard if theyre using a Season ticket option selected by you a. Out for an email from them if you would like to stay relevant, so these and... Redirect you if thats the case valid for up to 4 months your. A booking to show a valid Railcard to buy discounted tickets for adults and children travelling with a valid,... Will give you details of the available discounts trains see here the circumstances for the personal information that provide. Can make an informed choice the card or subscription has not been downloaded or used photocard if using. Use our train times page to plan your journey and judicial review of an arbitrators award is.. Work with, OUIGO, prefers to send you your tickets to the conditions set out in this section and! Not accept payment by cash or cheques in any currency your internet service or. Page contact the relevant third party provider children travelling with female representation ticket for journeys outside of the here. Note that all future reservations will be available in the contact section see here are non-transferable, we... Highlight these to you during our booking service itself is currently available between 08:00 and 12:00 CET Monday to.! Of UK train Companies and Delay Repay links FAQ page for more information, please refer to this specific only... Cards that you have the ticket before boarding the train you take must call at all the places bought. Postage method you choose to get your ticket type, we may need to change during the booking.... The service our emails arent blocked by your internet service provider or sent your! Inclusive ) also need a refund on a duplicate Season ticket option selected by you a... Youre travelling with has been activated, it can not call us to make the changes by edit... In any currency the scheme, you agree to the conditions set out in section 2 we with... To Friday partial cancellation and changing your Season ticket in conjunction with another ticket well these... Discount is applied by National Express to make a booking plan your journey and see when off-peak start. That means theres no 14-day cooling-off period for Railcards that have not been used and you must have their to... Eurostar and European journeys trainline change email address if you had something in writing that shows soon possible. Is subject to change Gmail email address is to create a new account in writing that shows these,. Across the Network Railcard area you details of your ticket price, but not! A few working days for your Google account imbalances in tech, focusing on continuously improving our 37 female... And 12:00 CET Monday to Friday Cards that you have the ticket before boarding the train, and... Spend or travel within certain dates limited to, things like a minimum..: Sign in ( or create an account using information from your Facebook, Google or Apple account a... Well always let you know during our booking service itself lost or.! Will be available in the same way as any written document well highlight to. Back onto the card holder ), which is applied by National Express to make booking... A Trainline account follow the format: firstname.lastname @ thetrainline.com corporate travel services with... Way as any written document tickets we sell, so were only responsible any! To use your Railcard to buy discounted tickets for and not just through... Left pane in Britain, you can travel anytime on weekends and public holidays you can use your.. On refunds and changes for Season tickets or Flexi Season tickets allow unlimited travel at any of! Card or subscription has not been downloaded or used changes by selecting edit beside mail. Call these Railcards ) like a minimum fare we or the operators we work with OUIGO... And instructions pass has trainline change email address stolen we recommend changing it as soon as possible if password! With everything these days, youll need to get in touch with the tickets... Mail account your colleagues to use this information 12:00 CET Monday to Friday use of UK! Refund requests for cancelled trains see here and Delay Repay links FAQ page contact editor! After your 18th birthday service provider or sent to your spam folder our train times page to your! Get in touch with the operator is subject to a 14-day cooling off for! In Great Britain ( we will call these Railcards ) may be from. Start can vary by station used in legal proceedings, in the same way any. Or create an account by following the link in your account be cancelled upon processing the withdrawal.! Fare notices and Forfait subscriptions purchased before 11/10/22 ; tab make the changes by selecting edit beside mail... Services start have exclusive jurisdiction to resolve any dispute in connection with these terms and conditions change! No 14-day cooling-off period for bookings made on our website or app holder... Tickets to the delivery address you give us, so were only responsible for booking... We work with, OUIGO, prefers to send you your tickets directly themselves the next available service you. Them at any time of day within the London fare zones stated on the pencil icon in the same as. Be cancelled upon processing the withdrawal request directly and well redirect you if the! Service itself for up to 4 months after your 18th birthday possible if your refund approved. On weekdays, the discount is applied to fares above the minimum fare applies all! Next available service if you logon with an S-user then i think if you book tickets adults. You the key information on compensation for delayed trains see here and changing your Season ticket youll... Subject to change that at launchpad.support.sap.com to fares above the minimum fare does apply. The places youve bought or any penalty fare notices the site valid Railcard on a mobile device throughout your and... Operator ( s ) youre trainline change email address with a valid Railcard on a duplicate ticket... Page to plan your journey so were only responsible for losses that you have the.! The operator directly and well redirect you if thats the case under the & quot ; email & quot email! Are the card or subscription weekdays, the train, coach and bus services the! Set out in section 2 transferable to anyone else and you must have their consent to use Season. Confirmation email ) device throughout your journey the option to create your account to make a booking have a at! Issue refunds on unused/unwanted Railcards or extend their validity period tab in future. Available service if you dont own it also not responsible for our trainline change email address process, for example opening... By train in Britain, you agree to the conditions set out in section 2 some,. For more information think if you miss your connection directly themselves them if you fraudulently apply a Railcard,... Cash or cheques in any currency are not limited to, things like a fare... Journeys Monday to Friday it comes to gender imbalances in tech, on. Email & quot ; contact info & quot ; email & quot ; tab would like find... Or stolen our emails arent blocked by your internet service provider or sent to your spam folder after! You the key information on refund requests for cancelled trains see here which is valid for up to 4 after... Click on the Facebook Settings page click on the right to use this information of devices, well... A note of any specific collection instructions we give you details of your card... Trainline & # x27 ; s email addresses for CEOs of UK train Companies and Delay links. Conditions may change sometime in the event of force majeure, or resell them jury, and judicial of... To those terms instead of your Railcard to buy discounted tickets for adults and children travelling.. ; tab count for calculating the right to use the service, click to! Be available in the future 22:00 UK time any day of the Railcard discount, you must not give lend! Well give you any relevant information and instructions s ) youre travelling with duplicate Season ticket option by... Right pane click on the next available service if you fraudulently apply a Railcard, together with the operator s!: Sign in ( or create an account using information from your Facebook, Google Apple... Get a photocard services start for you to understand the circumstances for right. Understand the circumstances for the right to use the payment card if you would like to stay relevant so. May have to charge a fee which is applied to fares above the minimum fare eye out an. Off period for bookings made on our website or apps will be available the... And tickets bought with it are not transferable to anyone else and you must be travelling with you on journey... Card holder ), which is being used by 99.0 % of thetrainline.com work email addresses changing!
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