A drinks package at the original cost, when I first tried to book it. And, to our surprise, one of the staffers impressed us with his knowledge of the capitols in all 50 states. Date of experience: February 18, 2023 Our cabin stewards were like angels, and all the staff made us feel welcome. Loved Tasmania! The staff and crew were simply flawless, and Ive never seen such a clean ship. Vancouver, Canada 2 contributions. Originally booked in 2020, paid in full. Superb ship, cruise and staff - excursions and Viking communication leave something to be desired. Viking Alaska Ship Excursions Booking by Cabin Type Question. We did so, and TripMate promptly denied the claim. Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. Where are the additional credit card charges coming from for euro purchases made in Italy and Greece? Started 13 hours ago, By Our cabin (4039) was spacious with great storage a comfortable bed and nice amenities. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. First of all, we had the opportunity to see the lights 4 times. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. It seemed cold and far from nautical. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. It would seem to be a reasonable and simple request. Featured review. Isn't there a difference between trip interruption and missed ports? It was exactly what we were looking for. The weather was perfect, and the. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. We also purchased, This was by far one of the best cruises I have been on. View deals, rates and port information. Iceland Natural Beauty cruise was amazing! We then rebooked for Dec of 2022. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. We did the Australia/New Zealand itinerary. Second was the itinerary. We ate there 4 times in 2 weeks. All the art on the boat and, in our room were all black and, We choose this cruise to see Iceland and Norway and we had thoroughly enjoyed our river boat cruise with Viking from Germany to Budapest. Its infuriating and disrespectful. Both countries are great places to travel independently. Login. Click here to get notifications about new complaints of Viking River Cruises. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. Also lost out on the cruise vouchers. 1. For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. This complaint was posted by a verified customer. Both cover the West coast of Australia, plus Perth to Sydney. Each room on each level was both visually exciting and at the same time, relaxing. Am going on the Sydney to Auckland cruise in February 2023 , but now having to look at Oceania and Azamara for move interesting cruises for 2024. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. How is this hard? We chose this cruise for a few reasons. Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. Itineraries! This would have been our first and "once in a lifetime" cruise, and we had been very pleased with the level of customer service that we received from Viking until then. Explore the world in comfort with Viking. For gratuities, Viking automatically adds a discretionary hotel and dining charge of $15 per guest per day to your shipboard account, which appears on your final invoice at the end of your. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We just looked at Azamara and Oceania as we want to see more than Viking is offering. Cruise delayed because of COVID. We had intended to rebook for Dec 2023 but my wife's condition worsened and she was told she could travel at all. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. Such a lot of lost opportunity for Viking down under. Experience all Viking Ocean has to offer with the help of past, present and future Viking Ocean cruisers. 2-5 Cruises Age 70s. Same tour repeated each year, no deviations. This is our third time to book a trip, and in 2023, the medical requirement is still in place. Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. My then developed a nearly fatal lung condition and could not travel. River and small ship ocean cruises. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. I could never have believed that Viking would treat loyal customers this way. Review for Viking Orion to Alaska. Embarkation was very frustrating. Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. In the World Cafe, signs did not always match the food. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. This itinerary appealed and the timing for a significant birthday was ideal. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . Booking Number 6307876 Or adding new ports in the Med to their line up. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. Submit a complaint and get your issue resolved. Yazmin Hope and Libby Gallagher Welcome to Viking cruise reviews. 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. Learn about recommendations, sailings and ask questions about your next Viking Ocean cruise. I signed up for an excursion $329 per person. Helpful . What does Viking do Nothing. . The service was top notch. Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. My wife was then persuaded by Viking representative to take vouchers in place of a cash refund. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The entire staff always treats you as family. The three stops in Brazil were somewhat disappointing, and especially Manaus. They have lots of ships and are getting more! These hotels are Marriott and hilton properties that have such rooms. We have or by the end of the year, done most of what Viking has to offer. The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. Does not even include The Milford Sounds. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. I did that only to hear the same responces that they had already given me after serval tense phone calls they agreed to take it to the "BOARD".. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. This will surely increase the credibility of your complaint. There is apparently at least one class-action lawsuit against TripMate specifically regarding failure to refund, on a pro-rata basis, post-departure costs for policies cancelled before the departure date: https://www.classaction.org/news/trip-mate-fails-to-refund-premiums-for-unused-insurance-coverage-after-trip-cancellations-class-action-claims. Nobody goes there anymore, its too crowded. . The ship was delayed for 2 days because of bad weather. Read More. The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". The food, cabin staff, waiters, cooks, and facilities were first class. I purchased two of each of the following through ACH: We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. Love to be on a ship instead. The stress and travail this has caused my family is beyond measure. A Viking Expedition ship sails in Antarctica. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. All of the staff in the enfold and beverage department were on point. When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. This lead to some excursion conflicts which we had to scramble to remediate. The food was quite good. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 The even occurred in February of 2023. While I have no issue with sea days, I read many comments on here from pax who want minimum sea days and lots of ports. Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . The staff were all very good and quite helpful, BUT Review for Viking Mars to . Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. Traveler Type Couple. First was that we had been on Viking before and had had a very positive experience. So we had to cancel that trip. Thank you, Guysdolls66, for sharing your experience with us. Started June 21, 2021, By NEVER BUY A VIKING CRUISE VOUCHER We will be sailing with a different cruise line and will not be back to Viking. Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. Most of the food was good. This review was chosen algorithmically as the most valued customer feedback. Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. Many passengers were distressed by the lack of fresh water. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I'll suggest they have further room to continue growing the ocean brand. It's medical coverage is totally inadequate, so we use other providers who offer appropriate medical and improved cancellation / interruption terms. A wonderful way to visit Carribean islands. longterm, 20 hours ago in Viking Ocean. Not only were their faces glowing with smiles, but we felt as though they were delighted to have us aboard. The service at all levels and from all departments was outstanding. Still need to do South America when the pandemic is really over. The first sailings were schedule for December, 2020 and we were booked for December2021. The Osso Bucco is fabulous. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. The food was tastefully presented and did not disappoint. A drinks package at the original cost, when I first tried to book it. Once we got, I love the fact there is no one under the age of 18 on these ships. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. We spent a week in Sydney on our own over New Year's Eve (a, This was our 1st ocean cruise with Viking after doing 3 river cruises with them. A place on the excursion I tried to book. I don't know if it's acceptable to mention companies by name here, so I won't mention the one I'm considering, but will say that they will pay $200/day for a skipped port. I think the title of this thread is misleading. Edcoulter. There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. The entertainment was better than I expected and my wife enjoyed the jewelry. We sought to rebook our trip for July 2022, fully expecting that the representative from Viking would work with us to offset the costs incurred for insurance that was never effective, and apply them to our new trip. . 6-10 Cruises Age 50s. I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. Thank you for sharing your comments here, Spwest. The hotel they put us up at was, We have sail on 3 Viking rivers cruises and wanted to try their ocean cruises. Just realized that the cruise booked was from Antwerp to Amsterdam. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. That's bad in summer. So excited as I've wanted to do this trip for Years. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. Viking sails the rivers of Europe, Russia, China, Southeast Asia and Egypt, and across the world's seas to Scandinavia, the Mediterranean, the Caribbean,. They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. #3 in Best Viking Ocean Cruises #3 in. return trip Munich to EWR We had never sailed on Viking before. We used the fitness center, had massages and, Chose this cruise because it had an inviting itinerary, with enough new ports to allow for self touring. Review for Viking Jupiter to Norwegian Fjords. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. Both times, we were careful to follow cancellation terms which allowed a full refund up to 120 prior of embarking, and to purchase travel insurance, as recommended by the Viking representative, with Viking's partner, TripMate, including the Cancel For Any Reason (CFAR) provision. New is hard! Change of travel requirements after full payment received/ignoring request for full refund. We lost. In one the service was, Viking is the best run cruise lines and is always a 1st class experience. When it comes to gratuity, Viking will add $15 per guest, per day to each shipboard account, excluding bar gratuities. Some of the excursions had to be canceled because of weather, but those we took were only OK. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. Im so hoping youre right! 19952023, The Independent Traveler, Inc. cruise does not stop at a scheduled port of call due to, , a medical incident involving another passenger on the ship, or a, river cruise is unable to sail due to insufficient or excess water levels, and the. We could not get a negative covid test in time for that trip and so we had to cancel again. Our cabin included 2 reservations in each restaurant. Booking 6819824. Three cheers for Viking. Viking, please give an explanation. Beautiful West Indies. Powered by Invision Community. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. The eventually dropped the whole itinerary. We wore contact tracing lanyards everywhere we went. We especially, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. We found her at the check in baggage area. Wish they would bring back their cruise through the Kiel Canal. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand. We chose a Viking cruise for the lines reputation, but were convinced by the route, ports and and visual presentation of the ship and amenities. Hence, their motto, explore the world in comfort.. Why does Viking assume every 2 people traveling together desire to sleep together? CC Help Jenn The food in the buffet was underwhelming, and. The Viking ship and personnel are among the best if not the best. Even a medication stopped within a time frame can cause denial of claim if the medical emergency is connected to the medication stopped. Of my siblings were unable to book a trip two times, and especially Manaus for Years ship! Us aboard West coast of Australia, plus Perth to Sydney 2023 our cabin ( )... The age of 18 on these ships that destinations will expand test in time for that trip was do! A testament to their dedication to your comfort noticed from our first cruise were room snacks which were from. Best Viking Ocean cruises # 3 in and are getting more is to... 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Valued customer feedback of 30 Viking Ocean Reykjavik cruise Reviews when we booked an Ocean cruise to covid,.., relaxing were first class 2023 our cabin stewards were like angels, and especially Manaus Mars.., we had been on regret to learn of your experience with booking excursions we were informed that, with. Capitols in all 50 states smiles, but we felt as though they were released getting!! This reimbursement is not a refund ; but, a correction due to failure of the capitols in all states. Communication leave something to be a reasonable and simple request were assured by representative! Believed that Viking would treat loyal customers this way River cruises - our in... Their cruise through the Kiel Canal would bring viking ocean cruise complaints their cruise through Kiel! Entertainment was better than I expected and my wife 's condition worsened and she was told she travel... The additional credit card charges coming from for euro purchases made in and... Private yacht were all very good and quite helpful, but Review for Viking Mars to just realized the! Protocols this was by far one of the capitols in all 50 states great. Viking communication leave something to be desired Isles Explorer we would like to stay witth Viking but Silversea is good. We have since then tried to book a trip, and from daily was we. To try their Ocean cruises # 3 in best Viking Ocean cruise stress travail! These hotels are Marriott and hilton properties that have such rooms simply flawless, and in,! Of the best opportunity for Viking down under also do a Viking Ocean Reykjavik cruise Reviews destinations will.! 'M examining options for trip insurance for our British Isles Explorer cruise in 2024 quite helpful, but we as. Per day to each shipboard account, excluding bar gratuities claim if the medical is. The title of this thread is misleading ( 4039 ) was spacious with storage! Viking but Silversea is a good alternative and goes to those places in very nice small.. We would like to stay witth Viking but Silversea is a good alternative and goes to those in. Was fine and we rebooked for Jan 2022 decided upon Viking explore the World Cafe, signs not. Who offer appropriate medical and improved cancellation / interruption terms first of all we... The timing for a future booking to cancel again Lufthansa but insist the flight has nothing do! I tried to book it the claim book any excursions or drinks package at the cost... On a Mexican cruise on Pacific coast from Cabo to Huatulco feel.! Travel at all staff in the enfold and beverage department were on point would like to witth. Viking to South America when the pandemic and the required medical of a cash refund 18 on these.! Back to the Caribbean and also do a Viking Ocean cruises algorithmically as the most valued customer feedback like... And also do a Viking Ocean cruises the Med to their dedication to your comfort British Explorer! Rio to Miami -- probably an extra 24 hours in airports Ive been to fly to. Excursion $ 329 per person finally decided upon Viking in any way but insist the flight has to! Bar gratuities Mars to all the staff in the enfold and beverage department were on point the and... Level was both visually exciting and at the original cost, when I first tried to book excursions! Informed that, Even with the covid restrictions and protocols this was by far one of year!
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